About the Role
Heritage Office Suites is looking for a friendly, polished, and motivated Front Desk Receptionist to join our Georgetown location full-time.
This is much more than a traditional receptionist position. You’ll be the first person our members, guests, and prospective clients meet when they walk through the door, so we’re looking for someone who genuinely enjoys working with people and creating a welcoming, professional environment.
Because our General Manager divides her time between our Georgetown and Round Rock locations, we also need someone who is comfortable stepping in when a prospective client visits. You should be able to learn our office, coworking, meeting room, and virtual office offerings and confidently give tours, answer questions, identify what a prospect is looking for, and help move them toward the right workspace solution.
The ideal candidate is outgoing, organized, dependable, comfortable with technology, and able to manage multiple priorities throughout the day. Some previous sales, hospitality, leasing, or customer-facing experience is highly desirable.
What You'll Do: Front Desk & Member Experience
- Greet members, guests, and prospective clients with a warm, professional welcome.
- Answer incoming phone calls and route or assist callers as needed.
- Receive, sort, and distribute mail, packages, and deliveries.
- Assist members with day-to-day questions and requests.
- Maintain a professional, organized, and welcoming reception area and shared spaces.
- Help resolve customer service issues with professionalism, patience, and good judgment.
- Assist with member move-ins and move-outs, including setup and coordination.
- Build relationships with members and help create a strong sense of community within the center.
Tours & Sales Support
- Welcome prospective clients who call or walk into the Georgetown location.
- Conduct tours of available private offices, coworking areas, meeting rooms, and other workspace options when the General Manager is unavailable.
- Ask questions and listen to prospects to understand their business and workspace needs.
- Clearly explain Heritage Office Suites' services, amenities, and membership options.
- Capture prospect information and accurately enter leads and follow-up details into our systems.
- Help create a positive experience that turns inquiries and walk-ins into new Heritage Office Suites members.
Center Operations
- Maintain accurate information across our software platforms.
- Coordinate with local vendors and service providers.
- Order and maintain office supplies and inventory.
- Serve as a liaison between members and our IT support company when basic technology issues arise.
- Assist the General Manager and corporate team with projects as needed.
What We're Looking For
- 1–2+ years of experience in customer service, hospitality, sales, leasing, retail, or another customer-facing role.
- Some sales experience or experience working with prospective customers is strongly preferred.
- A friendly, outgoing personality and the confidence to engage with new people.
- Strong verbal and written communication skills.
- Ability to comfortably conduct a tour and explain products and services to prospective clients.
- Excellent organizational and multitasking skills.
- Professional appearance and demeanor.
- Strong attention to detail and ability to work independently.
- Comfortable learning new technology and software platforms.
- Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
- Experience in hospitality, coworking, executive suites, apartment leasing, hotels, or similar service-oriented environments is a plus.
Most importantly, we're looking for someone who takes ownership of the Georgetown location during the day. You'll have support from our General Manager and team, but you should be comfortable taking initiative, solving problems, and making sure members, guests, and prospects receive an exceptional experience.
About Heritage Office Suites
Heritage Office Suites provides flexible workspace solutions in two of the fastest-growing communities in the Greater Austin area: Georgetown and Round Rock, Texas.
We offer private executive office suites, virtual offices, meeting rooms, coworking space, and professional business services designed for entrepreneurs, freelancers, startups, remote professionals, and businesses of all sizes.
Our mission is to provide a professional, collaborative workplace where businesses have the space, services, and support they need to be productive and successful. Our flexible, all-inclusive workspace solutions offer an attractive alternative to traditional office space while allowing businesses to remain flexible as they grow.
If you're someone who loves working with people, enjoys creating a great customer experience, and isn't afraid to step into a sales conversation when an opportunity walks through the door, we'd love to hear from you.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Sales: 1 year (Preferred)
- Customer Service: 2 years (Required)
- Front desk: 2 years (Preferred)
Work Location: In person
