REQUIRED KNOWLEDGE
Office Administration – Knowledge of office systems, practices, procedures and administration.
Knowledge of general office equipment and personal computers to include word processing,
spreadsheet, and related software.
Customer Service — Considerable knowledge of principles and processes for providing customer
service. This includes setting and meeting quality standards for services, and evaluation of
customer satisfaction.
REQUIRED SKILLS
Computer Skills – Utilizes a personal computer with word processing, spreadsheet, and related
software to effectively complete a variety of administrative tasks with reasonable speed and
accuracy.
Interpersonal Relationships/Customer Service – Develops and maintains cooperative and
professional relationships with employees and all levels of management to include representatives
from other departments and organizations. Effectively handles inquiries and complaints from, or
disputes with, customers.
Time Management - Plans and organizes daily work routine. Estimates expected time of
completion of elements of work and establishes a personal schedule accordingly. Implements work
activities in accordance with priorities and estimated schedules.
REQUIRED ABILITIES
Judgement/Decision Making – Ability to use logic and reasoning to understand, analyze, and
evaluate situations and exercise good judgment to make appropriate decisions.
Communication – Excellent ability to listen and understand directions, information and ideas
presented verbally and in writing. Ability to handle a variety of customer service issues with tact,
confidentiality, and diplomacy and in a confidential manner.
Accounting/Budgeting - Ability to perform arithmetic, algebraic, and statistical applications.
Ability to employ economic and accounting principles and practices in the analysis and reporting
of data.
EDUCATION AND EXPERIENCE
Requires four years of progressively responsible administrative support experience or an equivalent
combination of education and experience necessary to develop the required knowledge, skills and
abilities for this position.
ADDITIONAL REQUIREMENTS
An acceptable general background check to include a local and state criminal history check and a valid
driver’s license with an acceptable driving record.
PHYSICAL REQUIREMENTS
Requires the ability to exert light physical effort in sedentary to light work.
PC# 52707
Page 2 of 3 Revised: 10/01/2021
