Title: Business Process Analyst
Report to: Contract Supervisor
Customer/Location: Department of State 600 19th Street NW, Washington, DC 20006
CLASSIFICATION: Exempt GS Equivalent: GS-9 Step 1
SECURITY CLEARANCE REQUIRED: Secret
DUTIES/TASKS:
Business Process Analyst work with the customer to identify areas where performance or processes can be improved, and to help them develop strategies. This involves meeting with key stakeholders to determine the goals of the organization, gathering and analyzing data and process mapping, and creating reports based around recommendations. This job is well suited to people with great interpersonal and communication skills, strong report writing abilities, an aptitude for analyzing data, and great business acumen.
Researching Processes
Process analysts interview personnel and conduct site observations to ascertain the equipment, methods, and personnel needed for effective processes. This also involves staying up to date with the latest business best practices and technological developments that can help to automate and streamline processes to help businesses perform more efficiently.
Gathering Data
Process analysts gather information through process mapping, flow-charting, and workshops. This information can then be used to develop better process engineering.
Meeting with Client
As part of the data gathering element of this job, process analysts meet with clients and carry out workshops to help them document any valuable information and to determine the business goals that clients want to achieve and work towards.
Writing Reports
Process analysts apply their knowledge of business process modelling and present the data they’ve gathered to stakeholders for further discussion and opportunities to outline how processes and performances can be improved.
