Description:
We are seeking a dynamic and results-driven Retail Account Manager (Inside Sales) to join our team. The primary role of this position is to nurture and grow accounts post-sale, build long-term relationships, and drive expansion through upsells, cross-sells, and renewals. The ideal candidate will have a strong understanding of client business goals, excellent communication skills, and the ability to resolve conflicts effectively.
Requirements:
ROLE AND RESPONSIBILITIES
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Account Management: Nurture and grow existing accounts post-sale by building and maintaining long-term relationships with clients.
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Expansion: Drive account expansion through upsells, cross-sells, and renewals to maximize revenue opportunities.
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Onboarding: Manage the overview of new account onboarding to ensure a smooth transition and positive client experience.
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Customer Communication: Handle packaging and marketing approvals, ensuring clear and effective communication with customers.
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Promo Management: Maintain the promotional calendar, track units and percentages to spend, and monitor current and remaining promotional spend.
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Forecasting: Provide accurate forecasting to support business planning and decision-making.
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Travel: Participate in trade shows and customer visits as needed to strengthen client relationships and promote company offerings.
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Support: Assist the Hunter with daily tasks to ensure seamless operations and client satisfaction.
REQUIRED SKILLS/ABILITIES
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Relationship Building: Ability to establish and nurture strong relationships with clients, understanding their needs and business goals.
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Client Understanding: Deep understanding of client business goals and the ability to align company offerings to meet those goals.
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Communication: Strong communication skills, both verbal and written, to effectively interact with clients and internal teams.
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Conflict Resolution: Proficient in resolving conflicts and addressing client concerns in a professional and timely manner.
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Proficiency in Microsoft Office, particularly Excel and PowerPoint
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Passion and tenacity for solving problems through creativity, collaboration, and resourcefulness
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Perform other job-related duties as assigned
EDUCATION AND EXPERIENCE
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BS degree in a business-related field.
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Proven experience in account management, sales, or a related field.
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Strong understanding of sales processes and customer relationship management.
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Excellent organizational and time management skills.
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Ability to travel for trade shows and customer visits as required.
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Proficiency in using CRM software and other sales tools.
