SUMMARY: This position is the first point of contact at the front desk of the central office. The Community Intake Assistant will need to be knowledgeable of program rules, regulations and make appropriate referrals; assist clients in obtaining services offered in Community Programs; complete monthly reports of services provided; assistance with application intake; answer all incoming calls and direct to appropriate person or department; organize and submit monthly office supply orders; and assist the Executive Director and Programs Director with daily activities
SUPERVISOR: Community Programs Director
QUALIFICATIONS: At a minimum, applicant must have a high school diploma or GED; excellent written and verbal communication with clients, staff and partners; must have the ability to associate with people in all areas of race, gender, and age; must have computer skills specifically in Word and Excel; and must have a professional and positive work ethics; must be willing to participate in training; must be willing to submit to drug testing when required; must have a clear criminal record; must have a current Tennessee drivers’ license, reliable transportation, as well as, the state required minimum vehicle liability insurance and uninsured motorist coverage.
RESPONSIBILITIES:
- PROGRAM AREA RELATED:
- Conduct outreach activities designed to assure that eligible households are made aware of the assistance available;
- Assure that all disbursement of funds is in accordance with existing regulations;
- Attend meetings and training seminars as required;
- Work with low income families to include homeless individuals and families:
- Plan, monitor, assist clients with application and required documentation;
- Maintain accurate client files;
- Provide information to potential clients, staff and interested community groups regarding program eligibility and guidelines;
- Assist when needed with developing and implementing program policy and procedures;
- Assist with the preparation and distribution of Commodities; and
- Perform other duties as assigned.
- AGENCY RELATED:
- Observe the agency’s confidentiality policy regarding participants, records, technology, reports, and staff;
- Adheres to professional ethics and standards;
- Establishes and fosters good working relationships within the agency;
- Demonstrates work habits that comply with Agency Personnel Policies and Procedures;
- Acts as representative of Clarksville-Montgomery County Community Action Agency in the community;
- Serves as an advocate for the participants in every program of the agency;
- Keeps a positive attitude toward all aspects of the Agency and seeks ways to improve delivery of services;
- Contributes to the efforts of the Agency to meet or exceed Federal, State, and Local licensing requirements;
- Adheres to current policies and procedures in a professional manner; and
- Additional tasks as assigned.
Pay: $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
