Job Title: Pharmacy Technician – Call Center
Location: Remote | Must reside and be licensed in IL, IN, WI, or FL
Duration: Contract | Potential for Conversion to Full-Time
Shift Details: 8–8.5 Hours/Day | Shifts scheduled between 7:00 AM–6:00 PM | 40 Hours/Week
Pay: $20/hr - $21/hr on W2
Description
Client is seeking licensed and certified Pharmacy Technicians to join a remote call center team supporting patients receiving dialysis-related supplies and medications. Pharmacy Technicians will answer patient calls, address questions regarding delivered supplies, provide clear guidance, and deliver empathetic customer service to patients, including elderly or medically vulnerable individuals.
This is a high-volume call center environment requiring strong communication, patience, empathy, and the ability to handle continuous inbound calls. Remote online training will be provided for several weeks before transitioning into regular call responsibilities.
Bilingual Spanish/English Pharmacy Technicians are strongly preferred for VNTVJP00001456 and must be fluent in Spanish, as the role supports a specialized Spanish-language line.
Job Responsibilities
- Answer high-volume inbound patient calls throughout the workday.
- Assist patients with questions regarding dialysis supplies and delivered orders.
- Provide clear, professional, and empathetic customer service.
- Communicate effectively with patients who may be elderly, confused, or experiencing health-related challenges.
- Research and resolve patient questions using pharmacy, insurance, and customer service systems.
- Document customer interactions and required information accurately.
- Follow established procedures and maintain professionalism during challenging calls.
- Complete required training and participate in simulated and shadow calls.
- Continue assisting customers until calls in the queue are completed, including during closing shifts.
- Work holidays and scheduled shifts as required.
- For bilingual positions, communicate fluently in both English and Spanish on the specialized customer service line.
Required
- Active Pharmacy Technician License (L).
- Pharmacy Technician Certification (C) required.
- Must live and maintain pharmacy technician licensure in Illinois, Indiana, Wisconsin, or Florida.
- Strong customer service and communication skills.
- Excellent verbal communication and professional phone etiquette.
- Strong empathy and patience when working with patients.
- Ability to work in a high-volume call center environment.
- Ability to work remotely and complete online training.
- Ability to work scheduled shifts between 7:00 AM and 6:00 PM.
- Ability to work holidays as required.
- Stable employment history preferred; contract positions should be clearly identified on the resume.
Must-Have Skills
- Licensed Pharmacy Technician
- Certified Pharmacy Technician
- Active L & C Credentials
- Customer Service
- Call Center / Phone Support
- Patient Communication
- Empathy & Active Listening
- Pharmacy/Insurance Systems
- Remote Work Capability
- IL, IN, WI, or FL Residency & Licensure
Training
- Several weeks of remote online training.
- Training begins on September 28.
- Training will initially be conducted on the first shift.
- Training includes system instruction, simulated calls, call shadowing, and supervised live calls.
- Candidates will initially work with the Baxter system before transitioning to the new Vantive system.
#IND2
LG R11
Pay: $20.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- Are you a US Citizen or GCH? If on Visa please mention the Visa Status
- Are you ready for background check and drug screen in accordance with the local law and regulations?
- Please confirm your email address and contact number?
- Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy?
- How many years of experience do you have overall with 2–4 years of customer service/call center experience, preferably in a clinical/pharmacy setting.
- Active Licensed & Certified Pharmacy Technician (CPhT).
- Experience handling orders, prescriptions, customer inquiries, complaints, and issue resolution
Work Location: Remote
