Position Summary
The Racquets Front Desk Attendant serves as the primary point of contact for Club members and the face of the Racquets Department. Reporting to the Front Desk Manager and working under the direction of the Director of Racquets, this position provides exceptional member service while supporting the daily operations of the tennis, platform tennis, and pickleball programs.
Key Responsibilities
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Welcome and assist members with professionalism and exceptional customer service.
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Manage court reservations, member check-ins, court assignments, lessons, clinics, events, and tournaments.
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Serve as a liaison between members and the Racquets professional staff, responding to phone calls, emails, and inquiries.
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Maintain accurate court sheets, schedules, statistics, and billing records.
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Process billing for lessons, clinics, events, and merchandise.
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Assist members with pro shop purchases, equipment questions, and racquet stringing services.
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Maintain a clean, organized, and welcoming front desk, pro shop, lounge, and member areas.
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Assist with event setup, special projects, and administrative tasks as needed.
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Maintain knowledge of Racquets Department programs, events, and Club policies.
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Enforce Club rules and assist with emergencies or other operational needs as necessary.
The ideal candidate is professional, organized, service-oriented, and comfortable communicating with members and staff in a fast-paced Club environment.
