Department: Information Technology Reports To: IT Manager / Director of Technical Services Location: [Insert Hospital Name and Location] Employment Type: Full-Time / Non-Exempt
Position Overview
The Tier 1 System Administrator provides first-level technical support to hospital staff across clinical and administrative departments. This role ensures reliable access to systems, devices, and secure networks, supporting daily hospital operations in a fast-paced, compliance-driven environment.
Essential Duties and Responsibilities
-
Respond to help desk tickets and service requests for hardware, software, and connectivity issues.
-
Support staff with workstation setup, login assistance, and peripheral troubleshooting (e.g., badge readers, printers, scanners).
-
Assist with onboarding processes including account creation, access provisioning, and device configuration.
-
Maintain accurate inventory of IT assets and perform basic diagnostics.
-
Escalate unresolved issues to Tier 2 or specialized support teams.
Required Qualifications
-
0–2 years of IT support experience; healthcare or hospital experience preferred.
-
Certifications such as CompTIA A+ or ITIL Foundation are desirable.
-
Familiarity with Windows OS, Active Directory, and basic networking concepts.
-
Strong communication and customer service skills.
-
Understanding of HIPAA regulations and hospital security protocols.
