Responsibilities:
Program Development and Oversight:
- Design, develop, and oversee the implementation of a robust **Software Asset Management Life Cycle Program.
- Establish policies, processes, and governance for the management of software assets across the organization.
- Define and implement workflows to ensure effective tracking and reporting of software usage and compliance. ServiceNow Implementation:
- Lead the integration and configuration of **ServiceNow IT Asset Management (SAM)** modules, including Software Asset Management Professional.
- Collaborate with stakeholders to customize ServiceNow workflows and reporting dashboards to meet organizational needs.
- Provide recommendations for ServiceNow optimizations and upgrades regarding ITAM/SAM functionalities.
Software License Management:
- Manage and track software licenses, entitlements, and compliance requirements.
- Conduct periodic audits to identify risks, licensing gaps, and cost-saving opportunities.
- Partner with procurement teams to negotiate software license agreements and renewals.
Stakeholder Collaboration:
- Work closely with IT, procurement, and finance teams to align software asset management practices with organizational goals.
- Collaborate with vendor management teams to ensure accurate contract and license tracking.
- Provide training and guidance to stakeholders on SAM policies, processes, and tools.
Data Analysis and Reporting:
- Develop and maintain reports and dashboards to provide visibility into software usage, compliance, and cost savings.
- Perform data analysis to identify trends, risks, and opportunities for process improvement.
- Ensure the accuracy and integrity of data within the SAM tools.
Qualifications:
Education and Experience:
- Bachelor’s degree in information technology, Business Administration, or a related field (or equivalent work experience).
- 7+ years of experience in IT Asset Management (ITAM) with a focus on Software Asset Management (SAM)
- Hands on experience with ServiceNow implementation, particularly the ITAM or SAM modules.
Technical Skills:
- Proficiency in Service Now ITAM/SAM Professional or similar platforms.
• Strong understanding of software licensing models. • Familiarity with ITIL principles and best practices.
Soft Skills:
• Excellent analytical and problem-solving skills • Strong communication and interpersonal skills.
- Strong communication and interpersonal skills to effectively collaborate with cross-functional teams.
- Ability to lead projects and manage competing priorities in a fast-paced environment.
