STORE MANAGER JOB DESCRIPTION
The competencies for a Store Manager position at Barbarossa Coffee typically involve a combination of leadership, operational management, customer service, and organizational skills. Here are some key competencies for a Store Manager at Barbarossa Coffee:
Leadership and Management:
Team Supervision: Ability to lead and motivate a team of baristas and other staff members, providing guidance, and support. Conducting performance evaluations, providing constructive feedback, and identifying opportunities for growth and development.
Shift Management: Effective management of daily operations, including opening and closing procedures, scheduling, and ensuring adequate staffing levels.
Hiring, Onboarding, Training, Development, Employee Relations: Hiring new employees, providing training to new employees, implementing performance management processes, and fostering a positive work culture. Conducting comprehensive training programs for baristas, ensuring they understand company rules, policies, procedures, specialty coffee principles, brewing techniques, foods and customer service.
Decision-Making: Making informed decisions promptly, solving problems, and addressing any issues that may arise during operations.
Delegation: Assigning tasks and responsibilities to the team, ensuring proper execution, monitoring progress and paying attention to details.
Operational Excellence:
Being a Team Member/ Shift Support: Stepping in to fill shifts or provide additional support to employees when needed.
Quality Control: Maintaining high standards of product quality, consistency, and presentation in beverage preparation, food handling, and overall cleanliness. Controlling and filling out daily forms and checklists.
Cross Store Inspections & Reports: In order to ensure service and operational standards are highest in Barbarossa Coffee’s locations, store managers implement inspections for our locations and provide reports to their supervisors.
Managerial Shift Coverage: This means that the manager takes on the responsibilities and duties of an employee during their scheduled shift in order to ensure smooth operations and maintain adequate staffing levels. This can occur when an employee is unable to work due to illness, personal reasons, or other unforeseen circumstances
Inventory Management, Purchasing and ordering: Overseeing inventory control processes, monitoring stock levels, conducting regular audits, Purchasing (amount determined by the supervisor), ordering items, picking up the items, and ensuring proper storage and rotation of supplies.
Equipment Maintenance: Managing equipment maintenance and coordinating repairs or replacements as needed to minimize downtime. Contacting with repairment companies and finding tools/equipment that is needed.
Health and Safety Compliance: Ensuring compliance with health and safety regulations, including food handling procedures, cleanliness, and staff training.
Customer Service and Sales:
Customer Engagement: Fostering a customer-centric environment, addressing customer concerns, and ensuring exceptional service delivery.
Upselling and Cross-Selling: Encouraging the team to promote additional products and upsell when appropriate to increase sales and enhance the customer experience.
Customer Relationship Management: Building and maintaining positive relationships with customers, seeking feedback, replying online reviews/emails and implementing improvements based on customer insights.
Resolving Customer Issues: Handling customer complaints, resolving conflicts, and ensuring customer satisfaction.
Customer Education: Educating customers about specialty coffee, flavor profiles, brewing methods, and the coffee shop's unique offerings.
Specialty Menu Knowledge: Deep knowledge of the specialty coffee shop's menu, including single-origin coffees, signature drinks, and alternative milk options. Proficiency in latte art techniques to create visually appealing and designs, enhancing the overall customer experience.
Event Management: Planning, organizing, and hosting events in the store to enhance customer satisfaction.
Community walk: Visiting potential customers, and organizations as a brand representative to inform our offerings
Communication and Collaboration:
Communication Skills: Effective communication with the supervisor, staff, and other stakeholders, vendor, mall management, etc. ensuring clear expectations, updates, and feedback.
Collaboration: Working collaboratively with the supervisor, other assistant managers, and cross-functional teams to achieve store goals and objectives.
Reporting and Analysis: Generating reports on store performance, sales figures, labor costs, and other key metrics, and utilizing data for decision-making and improvement strategies.
Financial Management:
Cash Tracking/ management: Ensuring and checking cash flow daily and making it ready for the deposit.
Making payments such as bills, rent, etc.: This is a standard practice where the manager, acting on behalf of the company, uses the company's financial resources to settle bills or expenses incurred by the business.
Budgeting and Cost Control: Assisting with budget preparation, monitoring expenses, and implementing cost-saving measures without compromising quality and service.
Sales Analysis & Reports: Analyzing sales data, identifying trends, and implementing strategies to maximize revenue and optimize profitability.
Compensation: The starting pay during the training period is $16.00/hour. Upon successful completion of training and meeting the required performance standards, the hourly rate will increase to $19.00/hour.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Evening shift
- Morning shift
Experience:
- Customer service: 2 years (Preferred)
Ability to Relocate:
- Tomball, TX 77375: Relocate before starting work (Required)
Work Location: In person
