Overview
We are seeking a dedicated Insurance Agent & Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your enthusiasm, organizational skills, and ability to handle multiple tasks with professionalism will help create a positive experience for everyone you assist. This paid position offers an exciting opportunity to develop your office management, clerical, and customer support skills in a fast-paced environment. If you thrive on helping others and excel at multitasking, this is the perfect role for you!
Duties
- Respond promptly and courteously to customer inquiries via multi-line phone systems, email, or in person
- Handle data entry tasks such as filing, proofreading documents, and maintaining accurate records using Microsoft Office and Google Workspace tools
- Provide exceptional customer support by addressing questions, resolving issues, and ensuring customer satisfaction
- Perform clerical tasks such as typing correspondence, organizing documents, and supporting team members with personal assistant responsibilities
Qualifications
- High School diploma or equivalent required
- Licensed in the authorities of Property, Casualty, Life, and Health preferred (or willingness to before your first 6 months)
- Proven experience in office environments with strong organizational skills
- Excellent computer literacy including proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other applications.
- Prior clerical or administrative experience with data entry, filing, proofreading, and calendar management
- Strong customer service skills with the ability to communicate clearly and professionally over the phone and in person
- Familiarity with multi-line phone systems, agency management software like AMS 360 is preferred
- Demonstrated time management skills with the ability to prioritize tasks efficiently in a fast-paced settingJoin us to be part of a vibrant team committed to delivering outstanding service while building your professional skills! This role offers a lively work environment where your proactive attitude and organizational talents will truly shine.
Pay: From $17.00 per hour
Benefits:
Work Location: In person
