While most enrollment positions prioritize volume, this role is designed to uphold standards.
Alpha is constructing one of the world's most ambitious educational models. Our campuses integrate demanding academics, technology-enabled instruction, and elevated expectations for both students and faculty. Students routinely exceed national learning benchmarks, supported by measurable results. Afternoons are dedicated to deeper exploration, self-directed learning, and practical skill development. The model is effective—but only when matched with appropriate families. That's your responsibility.
You will manage the complete admissions process for a campus, beginning with application and concluding with enrollment. This is not a role where responsibilities are passed between departments. You determine how families perceive us, how thoroughly they grasp the educational model, and whether enrollment decisions rest on sound reasoning. You will evaluate compatibility, facilitate substantive discussions, and advocate for rejection when circumstances warrant it. The objective is not maximizing enrollment numbers. The objective is ensuring alignment.
We welcome candidates from high-end service sectors outside conventional education: selective private institutions, competitive programs, premium hospitality, executive services, exclusive membership communities, or entrepreneurs who have directly overseen high-value client relationships from start to finish. What counts is your capacity to execute a detailed, multi-phase process with sound judgment, transparency, and reliable follow-through. If your professional background centers on delivering exceptional service where confidence, discretion, and experiential quality define the brand, this position will resonate. Apply now to bring that caliber of work to something meaningful.
What you will be doing
- Managing the complete enrollment experience for prospective families, spanning initial contact through final onboarding.
- Facilitating needs-based conversations to evaluate compatibility before proposing solutions or suggesting further steps.
- Overseeing 20+ concurrent family relationships across varying enrollment stages, maintaining transparent tracking of status and follow-up actions.
- Directing campus visits, student shadow days, and enrollment discussions that articulate outcomes, expectations, and ideal candidate profiles.
- Ensuring precise CRM and enrollment documentation (HubSpot and SIS) to enable forecasting, prioritization, and consistent service delivery.
What you will NOT be doing
- Deploying transactional or aggressive sales methods.
- Accepting families who lack alignment merely to satisfy enrollment targets.
- Overseeing a sizable team or operating within complex approval hierarchies.
- Distributing accountability for the family experience across multiple departments.
- Operating remotely. This position is intentionally campus-based.
Key Responsibilities
Design and deliver a high-integrity, highly selective enrollment process that secures the right families while safeguarding the standards and outcomes of the Alpha model.
Candidate Requirements
- 3+ years providing premium, individualized service in settings where service excellence directly shapes brand perception (education, luxury hospitality, executive assistance, exclusive membership, or independently operated services).
- Proven accountability for a complete client, admissions, or enrollment process spanning initial engagement through onboarding.
- Experience managing 20+ concurrent client, guest, or family accounts at varying stages, supported by a structured tracking and prioritization approach.
- Capacity to offer specific examples of consultative judgment, including instances where you advised against your offering when alignment was absent.
- Professional written correspondence experience with senior leadership, high-net-worth clients, or discerning audiences.
- Readiness to reside in or relocate within 60 days to one of these locations: Malibu, CA; Los Angeles, CA; or Santa Barbara, CA.
- Authorized to work in the United States without visa sponsorship.
Nice to have
- Experience within selective private school admissions or competitive program recruitment.
- Background in premium hospitality, VIP client services, or executive-level support functions.
- Experience developing or improving enrollment workflows, standard operating procedures, or service protocols.
- Proficiency leveraging data and CRM analytics to enhance conversion quality, not merely velocity.
This position is also known as:
- Admissions Manager
- Head of Admissions
- Director of Admissions
- Enrollment Director
- Client Experience Director
- Director of Client Enrollment
- Client Services Director
- Director of Client Relations
- Director of Member Relations
- Director of Guest Relations
- Director of Membership
