Senior Process Associate
In the role of Senior Process Associate, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys
Responsibilities may include but are not limited to:
- Experience in order management and customer support, with end-to-end ownership of case resolution
- Strong communication and stakeholder management skills, including handling escalations
- Familiarity with SAP / Salesforce / MS Office tools
- Ability to manage order status, queries, and customer interactions within SLA timelines
- A proactive approach to problem-solving and customer satisfaction
Qualifications
Basic
- High School Diploma or GED Equivalent
- At least 1 year of related work experience
Preferred
- Strong attention to detail and process adherence
- Customer-focused mindset with the ability to handle complex queries
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
Note: Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face-to-face.
About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Job Type: Full-time
Benefits:
Work Location: In person
