Salon Floor Leader / Lead Stylist Position
The Salon Floor Leader/Lead Stylist is responsible for supporting the salon's daily operations by providing leadership, coaching, and technical guidance to the salon team. This role serves as a mentor to stylists and assistants, helps maintain exceptional guest experiences, and works closely with the Salon Manager to uphold Versus Salon's service, education, and performance standards.
Key Responsibilities
- Assist with the training, coaching, and development of new stylists.
- Serve as a technical resource for stylists by providing support with consultations, formulations, haircutting, color services, extensions, and styling techniques.
- Act as a liaison between clients and stylists to ensure guest expectations are met and assist with service challenges when needed.
- Mentor salon assistants and apprentices while monitoring their progress through the Versus Salon Training Check-Off List.
- Identify training needs and communicate learning opportunities or performance concerns to the Salon Manager.
- Assist the Salon Manager in planning and conducting quarterly education and in-salon training classes.
- Provide constructive feedback during quarterly stylist performance evaluations.
- Support implementation of salon service standards, consultation procedures, and client satisfaction initiatives.
- Assist in resolving guest concerns and service recovery situations while documenting and communicating issues to the Assistant Manager and Salon Manager.
- Promote teamwork, professionalism, and a positive salon culture.
- Lead by example through exceptional technical work, customer service, punctuality, and professionalism.
- Support retail sales initiatives by educating guests and team members on home care recommendations.
- Maintain cleanliness, sanitation, and compliance with all state board regulations and salon policies.
Qualifications
- Active Virginia Cosmetology License.
- Minimum of 3–5 years of professional salon experience preferred.
- Advanced knowledge of haircutting, hair coloring, texture services, styling, and hair extensions.
- Strong consultation and problem-solving skills with the ability to manage challenging client situations professionally.
- Proven leadership, mentoring, and coaching abilities.
- Excellent communication, organizational, and interpersonal skills.
- Experience with salon management software (Booker, MINDBODY, or similar systems) preferred.
- Strong retail sales and product recommendation skills.
- Knowledge of sanitation regulations, color theory, and best practices for salon operations.
- Ability to assist with front desk operations and support overall salon workflow when necessary.
Preferred Skills
- Experience training or educating salon professionals.
- Passion for continued education and professional development.
- Strong conflict-resolution and customer service skills.
- Ability to multitask in a fast-paced salon environment.
- Experience with curly hair, textured hair, and extensions is highly preferred.
Job Types: Full-time, Part-time
Pay: $25,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Free parking
- License reimbursement
- Opportunities for advancement
- Paid time off
- Paid training
- Professional development assistance
- Tools provided
Work Location: In person
