Job Overview
We are seeking a dynamic and detail-oriented Medical Receptionist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, ensuring a smooth and welcoming experience while managing a wide range of administrative and clinical support tasks. Your energetic approach and excellent organizational skills will help facilitate efficient clinic operations, uphold patient confidentiality, and support high-quality healthcare delivery. This position offers an exciting opportunity to be an integral part of a compassionate medical team dedicated to patient care excellence.
Responsibilities
- Greet patients warmly, verify their appointment details, and assist with check-in procedures using Electronic Health Record (EHR) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.
- Schedule patient appointments accurately and efficiently utilizing medical scheduling software while managing calendar updates and appointment confirmations.
- Collect and process payments, insurance co-pays, and outstanding balances through medical billing systems, ensuring compliance with HIPAA regulations.
- Review and update patient medical records, ensuring documentation review aligns with clinical confidentiality policies and health information management standards.
- Handle incoming phone calls with professional phone etiquette, address patient inquiries, and direct calls appropriately to healthcare providers or departments.
- Assist with medical coding tasks including CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), ICD coding, and Medicare documentation to support accurate billing processes.
- Maintain a clean, organized front desk environment while managing clerical tasks such as data entry, typing (including 10-key), filing medical records, and updating electronic health records (EHR).
- Support clinical staff by preparing care plans documentation, reviewing medical documentation for accuracy, and ensuring compliance with clinical confidentiality policies.
- Demonstrate proficiency in office software such as Microsoft Office suite to generate reports, correspondence, and administrative documents efficiently.
- Uphold excellent patient service standards by providing compassionate assistance in a bilingual setting if applicable, ensuring all patients feel valued and cared for during their visit.
Skills
- Extensive experience with EMR/EHR systems including Epic, Meditech, Athenahealth, eClinicalWorks or similar platforms.
- Strong knowledge of medical terminology, health insurance procedures, health information management practices, and clinical confidentiality policies.
- Proven ability in medical billing and coding including CPT coding, ICD-9/10 coding for accurate reimbursement processing.
- Exceptional customer service skills with professional phone communication and phone etiquette.
- Demonstrated clerical experience in a busy medical office environment with proficiency in computer skills such as typing (including 10-key), Microsoft Office applications, and electronic health records management.
- Familiarity with health insurance processes including Medicare claims submission and insurance verification procedures.
- Bilingual abilities are highly valued to enhance communication with diverse patient populations.
- Prior clinic or dental office experience is preferred to ensure familiarity with healthcare workflows and documentation standards.
- Ability to multitask efficiently while maintaining attention to detail in a fast-paced setting; strong organizational skills are essential.
Join us in delivering exceptional healthcare experiences by providing outstanding administrative support that keeps our clinic running smoothly!
Pay: $17.00 - $18.00 per hour
Work Location: In person
