We’re seeking a Retail Sales Associate who is passionate about providing exceptional customer experience. This role involves guiding customers through the sales process via various platforms: in-person and virtual appointments, phone calls, and live chat. Our associates help customers find their perfect jewelry match from our luxury product line, creating personalized experiences that celebrate the happiest moments of our customers’ lives.
This full-time role requires availability at weekends and is based at our showroom in Iselin, NJ or Morrisville, NC.
Key Responsibilities:
- Utilize sales strategies and in-depth product knowledge to guide customers through purchasing decisions, creating memorable and personalized experiences.
- Manage a high volume of incoming sales leads via email, live chat, and phone, aiming to meet individual revenue targets and provide a luxury customer experience.
- Proactively greet, check-in, and assist customers in the purchasing process, ensuring a memorable, one-on-one customer experience.
- Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
- Call customers to confirm showroom appointments and answer any pre-appointment questions.
- Review customer feedback surveys and online reviews, working with leaders to continuously improve customer experience and sales performance.
- Open and/or close the showroom and waiting area.
- Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What You Bring:
- A passion for customer service. You strive to provide the best possible experience for each customer.
- A drive to exceed goals. You love a challenge and are determined to surpass your sales targets.
- Attention to detail. You understand that even the smallest details can make the biggest difference, especially when it comes to our customers’ significant moments.
- Excellent communication skills. Whether you’re interacting with a customer or a teammate, in person, via email, or by chat, you’re clear and concise.
- A collaborative spirit. You believe that transforming the jewelry industry requires teamwork. Join us in our mission to enhance our online presence and elevate our brand to new heights.
Application Process:
Please and cover letter to [email protected]. We look forward to learning more about your qualifications for this exciting opportunity.
