Collision Estimator Job Description Job Title
Collision Estimator
Position Summary
The Collision Estimator is responsible for inspecting damaged vehicles, preparing accurate repair estimates, communicating with customers and insurance companies, and ensuring all repairs are properly documented and approved. This role serves as a key liaison between customers, technicians, parts suppliers, and insurance adjusters to ensure efficient, high-quality vehicle repairs and customer satisfaction.
Key Responsibilities
- Inspect vehicles and assess collision-related damage.
- Prepare detailed repair estimates using industry-standard estimating software (e.g., CCC ONE, Mitchell, Audatex).
- Review repair procedures and determine labor, parts, and material requirements.
- Communicate repair plans, costs, and timelines to customers.
- Coordinate with insurance companies and adjusters regarding claim approvals and supplements.
- Monitor repair progress and update estimates when additional damage is discovered.
- Order and track required parts as needed.
- Ensure compliance with OEM repair procedures and safety standards.
- Maintain accurate documentation of estimates, supplements, and repair records.
- Provide exceptional customer service throughout the repair process.
- Assist in achieving shop sales, gross profit, and customer satisfaction goals.
Qualifications Required
- High school diploma or equivalent.
- 2+ years of experience in collision repair estimating, auto body repair, or a related automotive field.
- Knowledge of vehicle construction, repair methods, and parts identification.
- Experience with collision estimating software.
- Strong communication and customer service skills.
- Ability to negotiate effectively with insurance representatives.
- Proficiency in Microsoft Office and basic computer applications.
- Valid driver's license and acceptable driving record.
Preferred
- I-CAR certification.
- ASE certification in collision repair or estimating.
- Previous experience in a collision repair center or dealership body shop.
- Familiarity with OEM repair procedures and guidelines.
Skills & Competencies
- Attention to detail
- Strong analytical and problem-solving abilities
- Customer-focused mindset
- Time management and organizational skills
- Ability to work in a fast-paced environment
- Team collaboration and leadership
- Negotiation and conflict-resolution skills
Physical Requirements
- Ability to stand, walk, bend, and inspect vehicles for extended periods.
- Ability to lift up to 25 pounds occasionally.
- Comfortable working in a shop environment with exposure to noise, dust, and vehicle-related hazards.
Compensation & Benefits
- Competitive salary or commission-based compensation.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement savings plan (401(k)).
- Professional development and certification reimbursement.
- Employee discounts and performance incentives.
Reports To
Collision Center Manager / Body Shop Manager
Success Metrics
- Estimate accuracy
- Gross profit performance
- Cycle time reduction
- Customer satisfaction scores
- Insurance approval rates
- Supplement management effectiveness
This position plays a critical role in ensuring repairs are accurately estimated, completed safely, and delivered on time while providing an exceptional customer experience.
Pay: $40,000.00 - $70,000.00 per year
Benefits:
Work Location: In person
