Optometry practice in Chevy Chase is looking for a friendly, outgoing, with high customer service skills Optician/front desk coordinator. Work responsibilities include:
Duties and Responsibilities:
- Assist in the sales and dispensing of eyewear
- Adjustments, repairs, prescription verification
- Contact lens training
- General optical duties
- Listen, analyze and resolve patient concerns
- Data entry, insurance benefit verification, claim submission
- Ability to multitask and prioritize throughout the day
- Greet and welcome patients in a friendly and professional manner
- Check-in and check-out patients, ensuring accuracy of information
- Answer phone calls and respond to patients inquiries and schedule appointments
- Handle patients questions or concerns with empathy and resolve issues promptly
- Process payments and maintain accurate records using the POS system
- Maintain a clean and organized front desk area
- Build and maintain relationships with customers to encourage repeat business
- Be able to understand copays, deductibles, insurance coverage with patient.
- Explain special services the office offers to patients.
- Stay up-to-date on product knowledge and promotions
- Help with social media posts
Requirements:
- Previous experience in sales or customer service roles preferred
- Strong communication skills in English; knowledge of Spanish is a plus
- Excellent organizational and multitasking abilities
- Ability to work in a fast-paced environment and handle stressful situations calmly
- Excellent problem-solving skills
- Basic computer skills
This is a great opportunity to join a high end optical and enjoy where you work with room for advancement.
Job Type: Full-time
Pay: $45,500.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
Schedule:
Supplemental Pay:
Ability to Relocate:
- Chevy Chase, MD 20815: Relocate before starting work (Required)
Work Location: In person
