We are seeking early in career/new grads that are looking to get into the professional/insurance space. Our client, a large insurance company, is looking for independent self-starters that want to grow and be part of a team environment.
As a Claims Service Representative, you will play a vital role in the company's success by helping customers when they are in need. You will be the first point of contact a customer has when they experience an unexpected loss to their vehicle, home or business.
This is a 4-6 month temp to hire employment offering robust training and development, on-the-job experiences, personalized coaching and ongoing mentorship. Must meet metrics for conversion eligibility.
Pay Rate: $20.00 /hour
Flexible Schedule:
Training schedule is Monday-Friday 8:30 AM - 5:00 PM.
Post Training - Monday-Friday 8:00am-4:30pm OR 9:00 AM - 5:30 PM and shared responsibility of Saturday rotation from 8:30 - 5:00 pm (Two Saturdays per month rotation)
This is a hybrid positions with two days per week in-office (Tuesday/Wednesday) before and after training.
Responsibilities:
- Respond to electronically and phone submitted claim losses and first notice of loss calls from claimants, insureds and other parties
- Respond to calls on established claims in a polite, professional and empathetic manner and determine appropriate course of action
- Perform rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities
- Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company’s network generating an electronic claim file
- Applies basic communication skills to interpret caller’s inquiries and offers available options
- Utilizes established workflows to initiate claim activities as required
- Recognizes coverages, claim processing requirements and related claims systems
- Learns to identify claims and takes appropriate actions
- Contacts vendor to establish language services for language interpretation and translation
Skills and Experience:
- Associate’s degree or working towards your associate’s degree is strongly preferred
- Typically 1 -3 years of experience in the service, financial or hospitality industry preferred
- Six months to one year of call center and/or office experience required
- Troubleshooting experience desired
- Self-starter
- Has an energetic, positive and professional attitude
- Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office Suite products (Word/Excel, Outlook, SharePoint, Teams); Independent use of provided resources
- Excellent written and verbal communication skills
- Seeks to collaborate and promotes inclusion and respect
- Dedicated to meeting the expectations and requirements of internal and external customers
- Understands the importance of teamwork and developing and maintaining cooperative relationships
- Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively
- Disciplined to follow scripts, while showing initiative to seek additional information as needed
- Demonstrates attention to detail
- Agile and adapts to new, different, or changing situations, requirements, or priorities
- Shares knowledge, skills, and expertise with others; collaborates with others
- Ability to meet and/or exceed established goals within set training timeline
Physical Demands & Work Environment:
- Ability to use a personal computer, call center phone and other standard office equipment
- Ability to sit and/or stand for extended periods (75%-90%)
- Able to perform in a dynamic/fast paced work environment
For consideration, please include a Word format resume in your response.
Pay: $20.00 per hour
Work Location: Hybrid remote in Worcester, MA 01653
