Job Summary
The Email Production Manager (EPM) is the engine of our email marketing operations. You will oversee the end-to-end lifecycle of high-volume campaigns—from technical intake and template construction to QA and deployment. We are looking for a process-oriented expert who can balance technical execution in platforms like Salesforce or Adobe with the consultative skills needed to guide internal stakeholders toward email excellence.
Key Responsibilities
-
Act as the primary point of contact for email requesters, communicating confirmed dates, build processes, and timelines to set clear expectations
-
Consult with requesters to advise on email best practices, confirm project requirements & details, share build process and timelines, and set expectations
-
Perform technical audits of creative assets to ensure they meet brand standards and technical specifications for responsive design.
-
Build emails in Marketing Creation platforms (e.g., Stensul, Knak) or Email Marketing Platforms (e.g., Salesforce, Adobe) to support email deployments, including usage of content blocks, dynamic content, and personalization
-
Configure data setup and deployment details
-
Train other requesters on how to use the Marketing Creation platform and templates; draft job aids to scale training
-
Conduct rigorous QA testing across various clients (Outlook, Gmail, iOS) using Litmus or Email on Acid to ensure pixel-perfect rendering.
-
Communicate with requesters and email PMO on the status of projects from prep, in-progress and post-send confirmation
-
Distribute performance reports summarizing results (e.g., open rates, click rates, bounces, unsubscribes, and other KPIs.)
-
Lead email channel heath initiatives to improve the email program
-
Strong team member with a positive attitude, willing to help partners and peers to get the job done
Minimum Education
Bachelor's Degree/equivalent experience in marketing, finance, computer science, engineering or related business discipline
Minimum Experience
-
Three (3) years of experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product management, and technology support
-
More advanced degrees may offset experience requirements
Knowledge, Skills, and Abilities Considered a Plus:
-
4+ years in email marketing operations or production
-
Power-user experience in Salesforce Marketing Cloud (SFMC), Adobe AJO, Marketo or similar enterprise ESPs
-
Hands-on experience with modular creation tools like Stensul or Knak
-
Proficiency in HTML/CSS for email (knowing how to fix a broken table is a must) and familiarity with AMPScript or Liquid for personalization
-
Ability to interpret SQL-based audience segments and translate campaign analytics into actionable insights
Preferred Qualifications:
Pay Transparency:
Pay: FEC_E26
National Pay Range: $6,168.90/mo - $13,571.58/mo
Additional Details: Application Criteria: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by Aug 12, 2026
Domicile and Work Model: This position will be hybrid in Plano, TX, or Memphis, TN, and candidates must live within a 50-mile radius of either city. Employees will be required to work at a FedEx office location several times per week.
For details on our comprehensive benefits, click here.
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected].
Applicants have rights under Federal Employment Laws:
-
Know Your Rights
-
Pay Transparency
-
Family and Medical Leave Act (FMLA)
-
Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
-
E-Verify Notice (bilingual)
-
Right to Work Notice (English) / (Spanish)
