Description:
With over 25 years of experience in the field, WeConnect Global has gained a wealth of knowledge and expertise in turnkey deployment services for fiber infrastructure. Utilizing our workforce in the broadband industry has enabled us to develop the necessary know-how to handle complex projects and deliver high-quality results to our clients.
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Support internal and external customers, as well as technicians performing Amazon “LEO” installations
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Manage escalations and resolve operational issues
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Optimize resource capacity and scheduling
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Ensure quality standards and performance expectations are met
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Handle data entry and maintain accurate records
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Monitor systems and provide operational support
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Ideal candidate is highly organized and thrives in a fast-paced, high-volume environment
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Demonstrates strong initiative, problem-solving, and communication skills
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Training will take place in Green Bay, WI
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Potential for remote work following completion of training
**Full job description can be requested
What’s in it for you?
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Paid Time Off
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6 Paid Holidays
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Company paid premiums for Short-Term Disability & Life Insurance
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Employee Assistance Program
Voluntary Benefits offered:
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401(k) with Company Match
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Medical
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Dental
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Vision
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Long Term Disability
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Accident & Critical Illness Insurance
Requirements:
- Excellent customer service skills as well as written, verbal and interpersonal communication skills.
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At least 2 years of administrative, operations or customer service experience is required.
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Strong organizational and time management skills.
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Follow-through and the ability to multi-task and meet deadlines.
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Able to work independently and have the willingness to research and suggest creative solutions.
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Adapt to change and have the ability to learn quickly and grasp new instructions easily.
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Strong computer navigation skills and knowledge of Microsoft Office.
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Able to work under pressure and respond with urgency.
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Willing to work flexible hours, including weekends, holidays and overtime as needed.
Schedule:
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Regularly scheduled to work 40 hours a week.
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Monday – Friday, 8-hour shift.
Employment is contingent on successful completion of a pre-employment screen.
