Job Overview
Helena Valley Addiction Services is excited to grow and we are seeking a dedicated and compassionate Secondary Case Manager to join our healthcare team. This role involves coordinating patient care plans through email/phone and face to face interaction. You will be checking clients in for their appointments, reminder calls, collecting time of service payments, documenting interactions, communicating with a multidisciplinary staff regarding clients well being, arrival and needs through teams, email and documentation.
We are hiring for two positions, both require a bachelor's degree in a human service field or equlivant experience.
I cannot stress enough the importance the role a Secondary Case Manager plays in optimizing patient outcomes through compassionate, client focused, comprehensive case management. We are passionate about HIPPA so a working knowledge of HIPPA is a must. This position offers an opportunity to work in a dynamic clinical environment focused on outpatient care, including post-acute and clinic settings. To be completely honest, these people are amazing to work with.
Responsibilities
- Maintain accurate and timely medical records while adhering to HIPAA regulations.
- Facilitate communication between patients, families, healthcare providers, and insurance companies to optimize care delivery.
- communicate with clients regarding their appointments and accounts as necessary.
- Assist with intake procedures and manage case documentation within electronic health record systems.
- Provide education on medical terminology, physiology, and behavioral health resources as needed.
- Support addiction counseling initiatives and manage cases involving complex behavioral health or mental health needs.
- Collaborate with multidisciplinary teams across inpatient units such as ICU, PICU, or emergency departments to ensure comprehensive patient care.
Qualifications
- Bachelors degree in human service field or Prior experience working in hospital environments such as Level I or Level II addiction treatment centers is highly preferred.
- Experience in emergency medicine, or behavioral health is desirable.
- Strong knowledge of medical terminology, physiology, discharge planning, and utilization management processes.
- Background in social work, mental health counseling, addiction counseling, or case management within inpatient or outpatient clinics is advantageous.
- Familiarity with managed care protocols and diagnostic evaluation procedures is beneficial.
- Excellent patient assessment skills with the ability to coordinate complex care plans effectively.
- Knowledge of HIPAA regulations and experience managing sensitive medical records securely.
- Ability to work collaboratively within multidisciplinary teams across various healthcare settings including post-acute care facilities and clinics.
- Strong organizational skills with attention to detail in documentation and case tracking. This position provides a meaningful opportunity to impact patient recovery journeys through expert case management while working within a supportive healthcare environment committed to quality patient outcomes.
Pay: $18.00 - $21.00 per hour
Benefits:
- Health insurance
- Health savings account
- Paid time off
Work Location: In person
