The Program Manager is responsible for excellent and compliant contract performance. This person will be responsible for the quality of deliverables and ensuring that performance requirements are upheld during contract performance. The Program Manager will liaise with VO staff and have full authority to act on behalf of the Contractor within the scope of operations at the location, including personnel management, supervision, and hire/fire authority. Anticipated tasks include, but are not limited to, the following:
- Implement appropriate controls to prevent and detect cases of employee fraud or malfeasance and notification of appropriate security personnel to determine required actions.
- Provide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight, and performance measurement of support services.
- Promote innovation, efficiency, and effectiveness.
Resolve problems with minimal disruption to the activities being performed under the contract.
- Respond rapidly to surge or emerging requests and provide the appropriate levels of qualified staff.
- Ensure all work is performed according to contractual requirements and performance standards, monitoring all contractual expenditures to ensure that established budgets are not exceeded.
- Ensure regular feedback on performance is provided to the Government on all areas of contract performance.
- Participate in meetings, conference calls and digital video conferences with DOS and other U.S. Government agencies. Provide formal and informal briefings to visitors or at off-site meetings or conferences.
- Plan appropriately for personnel turnover. Ensure that technically proficient and professionally capable replacements are identified, proposed and replaced in a timely manner throughout the life of the contract.
- Plan to respond to a request to transition services to/from other locations. Manage Phase-In and Phase-Out plans. Ensure efficiency with little or no impact to ongoing operations.
- Manage employee work and vacation scheduling in coordination with Government managers to ensure appropriate coverage.
- Manage contract security requirements for employees and visitors.
- Works closely with Training Coordinator to ensure training requirements are accomplished.
