Lead Quality. Drive Excellence. Be the Voice of the Customer.
Are you a quality-driven leader who thrives in a fast-paced manufacturing environment?
Do you take pride in owning customer relationships, solving problems, and driving continuous improvement?
We are a growing custom materials and automotive services company seeking a Quality Control Supervisor to lead customer-facing and supplier quality initiatives.
In this high-impact role, you will be the key link between our operations, customers, and suppliers—ensuring quality standards are met, maintained, and continuously improved.
What You’ll Do:
Customer Quality Leadership:
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Own and lead customer complaint resolution, including containment and corrective actions.
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Communicate effectively with customers regarding quality issues and solutions.
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Manage customer portals and ensure all required documentation is accurate and up to date.
Customer Documentation Ownership:
Take full ownership of customer-required documentation, including:
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PPAP (Production Part Approval Process) submissions.
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IPPAAR documentation.
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Customer-facing FMEA.
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PQCT documentation.
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IDS submissions.
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CAR (Corrective Action Request) responses.
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Additional documentation as required.
You will partner with the Quality Engineer for technical data and support.
Customer Audits:
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Lead all customer audits conducted at the facility.
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Serve as the primary point of contact for auditors.
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Coordinate audit preparation, schedules, and documentation.
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Present performance metrics and quality data.
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Ensure timely and effective closure of audit findings.
Supplier Quality:
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Manage supplier corrective actions (SCARs).
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Monitor supplier performance and quality metrics.
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Identify and escalate supplier-related risks.
What You Bring:
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Experience in quality supervision within a manufacturing environment (automotive preferred).
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Strong knowledge of quality systems, documentation, and customer requirements.
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Experience with PPAP, FMEA, and corrective action processes
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Ability to manage customer and supplier relationships professionally.
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Strong problem-solving and analytical skills.
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Excellent communication and organizational skills.
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Ability to lead audits and present data confidently.
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Detail-oriented with a continuous improvement mindset.
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To ensure safety, drug screening and background check required.
Key Success Metrics:
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Customer PPM (Parts Per Million) performance.
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Supplier PPM performance.
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Accuracy and timeliness of documentation.
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Customer audit results.
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Effectiveness of containment and corrective actions.
Why Join Us:
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Competitive compensation paid Weekly.
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Comprehensive benefits (medical, dental, vision).
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Paid time off + 10 paid holidays.
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401(k) with company match.
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Company-paid Life & STD insurance.
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Team-building events.
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$500 employee referral bonus.
If you’re ready to take ownership of quality and make a direct impact on customer satisfaction—apply today!
