Position Summary
The Front Desk Clerk, or Director of First Impressions, serves as the primary public face and first point of contact for the Township. This position provides essential clerical, administrative, and customer service support across multiple core township operations, working directly with residents and Township personnel.
Core Duties and Responsibilities
- Greet township residents, contractors, and visitors.
- Answer multi-line phones to address general inquiries.
- Perform administrative tasks like typing, copying, scanning, and mail distribution.
- Prepare the yearly office/meeting dates calendar, and the monthly board packets.
- Accept and receipt incoming payments, including property taxes, utility bills, and permit fees, utilizing the BS&A Software system.
- Responsible for general scheduling of the Lake Charter Township Park and Hall.
- Assist the Township Clerk’s office during election cycles. Tasks include distributing absent voter applications and answering registration questions.
Required Qualifications & Skills
- High school diploma or equivalent required.
- Strong computer skills. Prior experience with BS&A software modules (Cash Receipting, Assessing, or Building/Permitting) is highly desired.
- Exceptional interpersonal skills. Must demonstrate patience, active listening, and a public-service mindset when handling resident complaints or complex local inquiries.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
To apply for this position, please provide an employment application and resume by Friday, August 28, 2026. Applications can be found online or picked up from Township Hall. Completed application and resume can be dropped off at Township Hall or emailed to [email protected].
Position Type: Full-time
Schedule: Monday – Thursday, 7:30 am – 4:00 pm and Friday, 7:30 am – 3:00 pm
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
