Preferred Health Partners (PHP) is founded and run by independent Primary Care physicians with concierge medicine experience. Our goal is to provide you with personalized, quality health care, tailored to your needs and delivered in an unhurried, one-on-one, professional manner. When you subscribe to our concierge medicine service, our practice becomes your personal health partner. PHP currently provides care at nine convenient locations in the DFW and Austin communities!
Our Patient Services Representatives at PHP are an integral and vital part of our patient care team and serve as the physician representative to patients and their families for their administrative needs. The position reports to the PHP location leader. The successful candidate is a highly motivated, take charge self-starter that has a strong desire to continuously improve, drive results plus passionate about providing the highest level of care and service excellence to our patients.
Duties and Responsibilities
- Greet patients and assist with patient check-in, including registration, consent, demographic updates and chart creation.
- Answer all phone calls and emails, document and route phone notes and schedule appointments in a timely, professional, and friendly manner
- Assist patients with billing needs for both insurance and amenities services, including balance collection and questions
- Depart patients and balance / close out daily business.
- Enter hospital charges and edit insurance claims for filing
- Maintain clean common space areas, including waiting room, work stations
- Protect patient’s rights by maintaining confidentiality of personal and financial information
- Provide coverage for other clinical team members as needed by placing patient’s needs above all others
- Identify need for improvement in office process and recommend solutions
Personal Attributes
- Service Disposition – Projecting service-oriented professionalism geared always toward providing an excellent experience and great support for patients and internal team members
- Flexibility/Adaptability – Maintaining effectiveness in varying situations and with different tasks, responsibilities, and people.
- Detail Orientation – Working on tasks requiring attention to details while quickly driving to quality patient care.
- Drive for Results – Steadfastly pushing self and others for results on what’s important.
Experience and Qualifications Required
- At least 2 years experience, preferably 3+ years in physician office
- High school diploma or equivalent
- Experience with EMR needed, eClinical Works a plus
- Computer proficient, typing proficiency, software knowledge
- Able to work with confidential material and follow HIPPA guidelines
PHP offers competitive salaries and great benefits, including health, dental, and vision insurance, short and long-term disability, life insurance, retirement plans including employer match, and paid time off. PHP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- EHR systems: 2 years (Preferred)
- Physician Office: 2 years (Preferred)
- ECW/eClinical Works: 2 years (Preferred)
Ability to Relocate:
- Frisco, TX 75034: Relocate before starting work (Required)
Work Location: In person
