Description:
SUMMARY
Writing internal service repair orders for new cars and used cars, dispatching work to technicians, and subletting work if necessary
ESSENTIAL DUTIES
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Prepare repair orders and estimates for internal Bert Ogden vehicles for service work.
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Utilizes Vehicle Reconditioning Software Rapid Recon and keeps updated with proper entries.
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Maintain “Time to Line” (TTL) under 5 days as reported in Rapid Recon.
- Follow the used car process from start to finish as established.
- Report discrepancies and delays on vehicles immediately.
- Provide daily status reports on all vehicles in process.
- Maintain individual RO’s below 30 and ensure all receivables are collectable.
- Verifies warranty and recall status of vehicles.
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Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
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Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
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Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
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Maintains automotive records by recording problems and corrective actions planned.
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Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
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Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
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Follows complete Bert Ogden Service process with every service transaction.
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Performs cashiering duties, to include processing credit card payments, taking cash and giving change as necessary.
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Perform any additional request from service management.
Requirements:
EDUCATION and/or EXPERIENCE
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High school diploma, GED, or equivalent.
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Related experience preferred.
PHYSICAL REQUIREMENTS
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Must be able to lift up to 20 pounds at times.
- Prolonged periods of walking and sitting.
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Occasional lifting, standing, crawling, reaching, use of stairs.
OTHER REQUIREMENTS
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Valid Texas Driver's License
- Pass Background Check
- Pass Drug Test
- Must be 21 Years-Old or older
EMPLOYMENT BENEFITS INCLUDE:
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Paid Vacation and Holidays
- 401(K)
- Vision Insurance
- Dental Insurance
- Medical Insurance
