Systems Administrator I

Virginia Integrated Communication (VIcom)
Virginia Beach, VA

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Job Details

Benefits

Health insurance
401(k)
Employee stock ownership plan

Qualifications

Phone communication
Driver's License
Desktop (troubleshooting support)
CompTIA Network+
Data entry
CompTIA A+
IT department experience
Client interaction via phone calls

Full Job Description

VIcom - Virginia Integrated Communication – Virginia Beach, VA

Department: UCC/Networking - VB
Reports to: Director of UCC/IT Integration Support Services

The Systems Administrator I is responsible for all onsite service and remote support needs for
our customers as it relates to information technology including Microsoft Operating Systems
(desktop and server) and application servers including SQL, Exchange, O365 etc., virtualization,
and hardware (servers, workstations, firewalls, wireless, printers, and vendor specific hardware
and software).

Employee Owned. Customer Focused. VIcom is an industry leader dedicated to providing
customers with complete integrated solutions and services through every outlet from - initial
planning, consultation, design, integration, and implementation. VIcom is 100% employee
owned. Employees are empowered to act and think like owners because, they are owners! All
employee owners have a vested stake in the company which means their commitment to our
communities, customers, and each other is unparalleled.

Essential Duties and Responsibilities:

Administrative support for Microsoft related technologies: Windows Desktop and Server,

Exchange, SQL, SharePoint, O365, Virtual Machine Manager and supporting services
(AD/DNS/DHCP/GPO/PKI), etc.

Troubleshooting and remediation of technical issues involving multiple vendors including

Microsoft, VMware, EMC, Citrix, Barracuda, HP, Dell, Lenovo, IBM, Fortinet, Meru,
Extreme, Cisco, Juniper and others, Avaya, Samsung Telephony

Remote access solution troubleshooting and support of VPN/SSL and Terminal/ Remote

Desktop Services

System documentation to include system reviews and recommendations
Implement and support disaster recovery and business continuance solutions
Secondary support of network technologies including firewalls, switching, wireless and

management tools

Interfacing with VIcom’s other divisions to support projects and troubleshooting on voice,

video, camera, security and access control systems

Communication with customers as required: keeping them informed of incident progress,

notification of impending changes or scheduled outages

Additional Duties and Responsibilities:
Improve customer service, perception, and satisfaction
Work in a team environment and independently while communicating effectively
Escalate service issues that cannot be completed within defined service levels
Business awareness: specific knowledge of the customer and how IT relates to their

business strategy and goals

Develop in-depth knowledge of the service catalog and how it relates to customer’s

needs

Document internal processes and procedures related to duties and responsibilities
Responsible for entering time and expenses as they occur
Work via a daily schedule that has been established through the dispatch process
Enter all work as service tickets into ticketing system
Review IT publications and online materials to remain up-to-date with current and future

technologies emerging in the industry

Maintain current vendor certifications and obtain others as required

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

Technical certifications desired
2-4 years of system administration/desktop support; general IT experience
Technical certifications – CompTIA A+, Network+ required
Vendor certifications from Microsoft, Extreme, Fortinet, Cisco, Dell, HP, IBM, Lenovo,

Avaya, VMware are desired

Telephone and written communication skills, active listening and customer-care
Strong troubleshooting skills at the End User/application/OS level
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization’s key IT services for which support is being

provided

Understanding of support tools, techniques, and how technology provides business

services

Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast-moving environment
Have / maintain valid driver’s license and approved / clean driving record

Excellent benefits package including health insurance, 401K savings and
Employee Stock Ownership Plan.

Apply Now

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