Overview
We are seeking a friendly, motivated, and customer-focused Retail Sales Associate – E-Bikes & Mobility Scooters to join our Seattle-area team.
We are a growing e-bike and lightweight folding mobility scooter company. This role is ideal for someone who enjoys working with customers, learning about innovative personal transportation products, and helping people find the right solution for their lifestyle, travel, and everyday mobility needs.
The position combines in-store retail sales, customer service, product demonstrations, showroom presentation, phone support, and local business outreach. During slower store hours, this person will also help contact or visit nearby potential retail partners, such as bike shops, mobility stores, rental shops, senior community partners, and other local businesses.
The ideal candidate is professional, reliable, comfortable speaking with customers in English, and willing to take initiative rather than only waiting for walk-in traffic. Bilingual English/Chinese is a plus, but not required.
Duties
Greet walk-in customers and provide a welcoming, professional showroom experience.
Assist customers in selecting e-bikes and mobility scooters based on their needs, lifestyle, comfort level, and intended use.
Provide clear product explanations and demonstrations, including key features, benefits, folding functions, battery use, safety features, and test ride guidance.
Assist customers with orders, payments, pickup arrangements, delivery questions, and basic after-sales support.
Answer incoming phone calls, respond to customer inquiries, and follow up with potential buyers.
Maintain an organized, clean, and visually appealing showroom.
Keep display products charged, presentable, and ready for customer demonstrations.
Maintain brochures, accessories, product displays, and showroom materials.
Record customer leads, inquiries, follow-up notes, and feedback.
Support local business development during slower store hours by contacting or visiting nearby potential retail partners, such as bike shops, mobility stores, rental shops, outdoor stores, senior-related businesses, and other local retailers.
Help maintain relationships with existing dealers and local partners by following up on their needs, product interest, customer feedback, and potential orders.
Share customer feedback, local market information, and dealer opportunities with the team.
Assist with basic inventory organization and product presentation as needed.
Qualifications
Fluent English communication skills required.
Previous retail sales, customer service, showroom sales, phone support, or customer-facing experience preferred.
Friendly, patient, and comfortable working with a wide range of customers.
Strong communication skills with the ability to explain product features clearly and simply.
Self-motivated and willing to stay productive during slower store hours.
Comfortable making phone calls and following up with customers or potential local business partners.
Able to learn e-bike and mobility scooter product knowledge and present products confidently.
Reliable, punctual, detail-oriented, and professional.
Comfortable using basic computer tools, email, phone, and customer notes.
Valid driver’s license preferred for occasional local visits.
Weekend availability preferred.
Preferred but Not Required
Experience with e-bikes, bicycles, scooters, outdoor products, electronics, automotive, fitness equipment, or mobility products.
Bilingual English/Chinese is a plus.
Experience with local sales, dealer support, community outreach, or B2B customer follow-up is a plus.
Familiarity with Shopify, Gmail, Google Sheets, POS systems, or CRM tools is a plus.
Knowledge of the Greater Seattle area, including Seattle, Bellevue, Renton, Kirkland, Redmond, Everett, Tacoma, and nearby communities, is a plus.
Compensation & Benefits
$20–$25 per hour, depending on experience.
Sales bonus opportunities.
Employee discount.
Flexible scheduling may be available depending on store needs.
Product training provided.
Opportunity to grow with a fast-growing e-bike and mobility brand.
About the Role
This is not just a cashier position. We are looking for someone who can represent our brand professionally, help customers feel confident about their purchase, and support the growth of our local retail and dealer network.
The right person will enjoy talking with customers, learning product knowledge, keeping the showroom presentable, and taking initiative to help the business grow.
Pay: $22.00 - $26.00 per hour
Benefits:
Work Location: In person
