Overview
Lead Outreach Worker (Senior Outreach Specialist)
Locations: West Hollywood & Downtown Los Angeles (Skid Row)Organization: MBI Health Services, Inc.Reports To: Program Leadership (Outreach / Operations)Status: Full-Time
Position Overview
This is not a typical outreach role.
We are looking for a high-level outreach professional who can operate like a supervisor in the field without the title mand take ownership of growing MBI’s presence, partnerships, and admissions pipeline across Los Angeles County.
This individual will serve as a bridge between the streets, systems, and stakeholders bringing MBI directly to:
- Courts and judicial systems
- Probation and parole offices
- Clinics and treatment providers
- Housing programs and case management teams
- Community-based organizations
You are not just passing out flyers you are opening doors, building pipelines, and driving admissions.
Core Responsibilities1. High-Level Outreach & Relationship Development
- Build and maintain relationships with:
- Judges, court staff, and judicial partners
- Probation and parole officers
- Case managers and program directors
- Clinic administrators and behavioral health providers
- Housing providers (SROs, shelters, transitional housing)
- Represent MBI in professional settings with credibility and confidence
- Secure referrals and formal/informal partnerships
2. Admissions Pipeline Development
- Actively convert outreach contacts into enrolled members
- Coordinate same-day or next-day intakes
- Utilize field-based tools (iPads, insurance verification) to enroll in real time
- Ensure continuity from first contact → intake → first service
3. Community Presence & Brand Expansion
- Introduce and position MBI as a go-to behavioral health provider
- Lead outreach efforts at:
- Community events
- Courts and justice-involved settings
- Local organizations and referral networks
- Identify new outreach opportunities and expand into new service areas
4. Technology & Data Utilization
- Use EMR systems (e.g., Credible EMR) and outreach tracking tools
- Maintain accurate records of:
- Contacts made
- Referral sources
- Admissions generated
- Leverage data to improve outreach strategy and performance
5. Field Leadership (Without Formal Title)
- Serve as a lead presence in the field
- Support and guide other outreach staff by example
- Help structure outreach routes, events, and engagement strategies
- Communicate trends, barriers, and opportunities to leadership
Performance Expectations (This Role Is Measured)
This is a results-driven position. Performance will be tracked weekly and monthly.
Key Performance Indicators (KPIs):
- Number of new professional contacts established
- Number of active referral relationships built
- Number of weekly outreach engagements
- Number of verified insurance checks completed in the field
- Number of intakes scheduled
- Number of admissions completed (PRIMARY METRIC)
Bottom line: Contacts → Relationships → Admissions
QualificationsRequired
- Minimum 3-4 years in outreach, behavioral health, case management, or related field
- Strong ability to engage high-level stakeholders (courts, providers, agencies)
- Experience working with:
- Homeless populations
- Mental health and/or substance use populations
- Comfortable working in both Skid Row and West Hollywood environments
- Strong communication and relationship-building skills
- Tech-savvy (EMR systems, mobile tools, data tracking)
- MUST have reliable transportation
Preferred
- Existing relationships with:
- Courts / probation / justice-involved systems
- Housing programs or behavioral health providers
- Experience with Medi-Cal populations and insurance verification
- Bilingual (Spanish or Russian strongly preferred for WEHO expansion)
Compensation (Market-Based – Los Angeles)
Based on current Los Angeles market data for senior outreach/community engagement roles:
- Hourly Range: $24 – $28 per hour
- High-performing candidates with strong networks may command:$28 – $30/hour
Performance Incentives (Recommended)
To align with MBI’s growth model:
- Bonus tied to monthly admissions targets
- Additional incentives for:
- New partnership development
- High referral conversion rates
Why This Role Matters at MBI
MBI is built on access, engagement, and growth through relationships.
This role directly drives:
- Increased census
- Stronger community presence
- Expanded payer and referral networks
- Long-term sustainability
You are not just doing outreach you are building the front door of the organization.
Ideal Candidate Profile
- Hustler mindset but professional in any room (courtroom → street outreach)
- Relationship builder who knows how to close the loop
- Comfortable with accountability and numbers
- Understands that outreach without admissions is incomplete
Pay: $22.00 - $23.00 per hour
Benefits:
Work Location: In person
