At Riverside Dental, we believe every patient deserves to feel welcomed, valued, and cared for. We're looking for a friendly, dependable Dental Patient Care Coordinator to join our close-knit team and help create an exceptional experience for every patient who walks through our doors.
About the Position
As one of the first people our patients interact with, you'll play an important role in creating a positive experience from the first phone call through checkout. You'll help keep our front office running smoothly by coordinating appointments, communicating with patients, verifying insurance, discussing treatment and financial arrangements, and supporting our clinical team.
If you enjoy helping others, building relationships, and working in a collaborative environment, we'd love to meet you.
What You'll Do
- Welcome patients and provide exceptional customer service from the first phone call through checkout
- Answer phones, schedule appointments, and manage cancellations and schedule changes
- Verify insurance benefits and educate patients on their coverage, estimated costs, and financial arrangements
- Present treatment plans and follow up with patients regarding unscheduled treatment
- Manage patient recalls, reactivation efforts, and other patient communications
- Assist with patient balances, collections, and accounts receivable follow-up
- Collaborate with doctors, hygienists, and team members to ensure a seamless patient experience
- Maintain accurate patient records in accordance with HIPAA requirements and office privacy policies
- Help maintain an organized, efficient, and welcoming front office
- Support practice growth through patient referrals, online reviews, and retention efforts
- Provide support at both office locations as needed
- Assist with general administrative duties and other projects as needed
What We're Looking For
- A warm, professional personality with a passion for providing exceptional customer service
- Strong organizational, communication, and multitasking skills
- A dependable, proactive team player who enjoys building relationships with patients
- Comfort discussing dental treatment, insurance, and financial information with confidence and compassion
- The ability to thrive in a fast-paced, team-oriented environment
Previous dental office experience is preferred; however, we welcome candidates with strong customer service, healthcare, or administrative experience who are eager to learn and grow.
Preferred Qualifications
While not required, candidates who are fluent in Spanish or Mandarin are encouraged to apply. Bilingual communication skills are a valuable asset and help us better serve the diverse communities and families in our area.
Compensation
- $18–$23 per hour, based on experience and qualifications
Benefits
We value our team and are committed to creating a supportive workplace where our employees can thrive. Eligible team members may enjoy:
- Paid Time Off (PTO)
- Paid holidays
- Employee dental benefits
- Retirement plan with employer contributions
- Opportunities for professional development and growth
Why Join Riverside Dental?
At Riverside Dental, we're more than a dental office—we're a team that genuinely cares about our patients and one another. We value kindness, teamwork, and creating a positive workplace where everyone is supported and encouraged to grow.
If you're looking for a place where you can build meaningful relationships, make a difference in patients' lives, and be part of a team that enjoys coming to work each day, we'd love to hear from you.
Work Location: In person
