Company Overview
Marble Systems is a recognized leader in the natural stone and tile industry, offering one of the most extensive and diverse product selections available today. With a focus on craftsmanship, quality, and innovation, we provide premium materials and design solutions that help transform residential and commercial spaces with confidence and creativity.
Job Summary
We are seeking an energetic and motivated Inside Sales Representative to join our dynamic team. In this role, you will be the key point of contact for customers, providing exceptional client service, supporting sales initiatives, and ensuring smooth communication between clients and our internal teams. Your enthusiasm for design, materials, and customer support will drive your success in building strong client relationships and contributing to our company’s growth.
Duties
- Engage with customers via phone, email, and other communication channels to understand their needs and promote our product offerings
- Assist clients with product selection, providing detailed information on materials, finishes, and design options
- Manage inbound inquiries promptly while maintaining professional phone etiquette and excellent communication skills
- Support outbound calling efforts to follow up on leads, confirm orders, or provide updates to clients
- Enter data accurately into our CRM system, ensuring all client information is current and complete
- Collaborate with sales teams to coordinate client orders, track progress, and resolve any issues efficiently
- Provide exceptional customer service by addressing questions or concerns promptly and professionally
Qualifications
- Proven experience in sales, customer support, or call center roles with a focus on client communication
- Strong organizational skills with the ability to manage multiple tasks simultaneously
- Excellent verbal and written communication skills in English; bilingual abilities are a plus
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills
- Technical proficiency in data entry, CRM systems, and general computer use
- Demonstrated phone etiquette and professional demeanor during outbound and inbound calls
- Ability to problem-solve customer issues effectively while maintaining positive relationships
- Experience with cash handling or order processing is advantageous but not required
- Previous experience in a fast-paced environment requiring organizational agility is preferred
Join us as an Inside Sales Representative where your enthusiasm for client service will help us deliver outstanding experiences! Embrace the opportunity to grow your sales skills within a collaborative environment that values innovation, professionalism, and dedication.
Pay: $50,425.37 - $60,727.33 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person
