Senior Microsoft 365 Engineer

Kennesaw State University -
Kennesaw, GA

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Job Details

Full-time

Qualifications

Technical engineering

Full Job Description

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

The Senior Microsoft 365 Engineer is responsible for engineering, administering, and supporting a secure, scalable, and reliable Microsoft 365 environment in a hybrid enterprise setting. This role designs, configures, and supports core Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive while ensuring alignment with business needs, security standards, compliance requirements, and operational best practices. This position is responsible for Microsoft 365 platform configuration, automation using PowerShell and Microsoft Graph, service health monitoring, security and compliance administration, and complex problem resolution. The role serves as the highest level of escalation for Microsoft 365 issues and partners closely with Infrastructure, Security, IAM, Networking, and operational teams to support collaboration, messaging, productivity, risk management, continuous improvement, and reliable service delivery across the organization.

Responsibilities

KEY RESPONSIBILITIES:
1. Own and engineer Microsoft 365 tenant services across Exchange Online, Teams, SharePoint, and OneDrive.
2. Design secure, scalable Microsoft 365 architecture aligned to business and technical needs.
3. Create and maintain mail flow, transport rules, and messaging security configurations.
4. Define and enforce governance for Teams, SharePoint sites, and OneDrive sharing.
5. Engineer and administer Microsoft Teams policies, configurations, and platform integrations in alignment with organizational standards and security requirements.
6. Lead migration of legacy file shares to SharePoint Online, ensuring adoption and governance.
7. Automate tenant operations using PowerShell and Microsoft Graph; reduce manual toil.
8. Serve as 4th level escalation for complex Microsoft 365 and messaging issues.
9. Maintain configuration baselines and standards; document changes and exceptions.
10. Align operations with ITIL processes for incident, problem, and change management.
11. Plan and execute changes through established governance and CAB processes.
12. Monitor service health, reliability, and capacity using Microsoft tools; respond to alerts.
13. Perform root cause analysis and drive permanent fixes for recurring issues.
14. Partner with IAM and Security teams on Conditional Access, MFA, and role design.
15. Track Microsoft 365 roadmap features; assess impact and plan releases.
16. Develop and maintain architecture diagrams, runbooks, SOPs, and knowledge articles.
17. Participate in emergency on call rotation and support major incident response.
18. Support license management and optimize platform usage and costs.
19. Contribute to SLA definition and meet operational and compliance commitments.

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education, preferably in Information Technology, Computer Science, or a related field; or an equivalent combination of education and/or relevant experience.

Required Experience
Five (5) years of experience engineering and administering Microsoft 365

Preferred Qualifications

Additional Preferred Qualifications
Microsoft certifications (e.g., Microsoft 365 Certified: Administrator Expert, SC-900, MS-900).

Preferred Educational Qualifications
An undergraduate or advanced degree from an accredited institution of higher learning in a related field.

Preferred Experience
Experience with Power Platform governance and automation; Teams Voice/Direct Routing exposure.
Experience with SSO/federation, PIM, passwordless/Zero Trust, and ServiceNow ITSM.
Exposure to CI/CD or Infrastructure as Code workflows and Microsoft Sentinel.

Knowledge, Skills, & Abilities

ABILITIES
Ability to integrate Microsoft 365 with enterprise systems and security services.
Able to handle multiple tasks or projects at one time, meeting assigned deadlines

KNOWLEDGE
Knowledge of Defender and Purview controls, including retention, eDiscovery, & legal hold.
Deep expertise in Exchange Online, Teams, SharePoint Online, and OneDrive administration.
Strong understanding of hybrid identity; knowledge of Entra ID and on-prem AD integration.
Knowledge of Access, MFA, & role based access design; knowledge of PIM.
Microsoft Defender for Office 365 and Defender for Endpoint configuration experience.
Knowledge of Microsoft Purview retention, eDiscovery (Standard/Premium), legal hold, and DLP policies.
Knowledge of PowerShell scripting and Microsoft Graph API for platform automation and reporting.
Knowledge of Intune device compliance concepts & policy interactions with M365.
Familiarity with Teams Voice/Direct Routing, telephony concepts, & call flow basics.
Familiarity with Governance patterns for Teams/SharePoint lifecycle, external sharing, & sensitivity labels.
Understanding of SSO/federation models & Zero Trust principles.
Familiarity with Microsoft Sentinel, logging, auditing, & alerting workflows.
Knowledge and experience with ServiceNow or similar ITSM tooling; strong incident, problem, & change practices.
Experience with migrations to Microsoft 365, including content restructuring and adoption.
Knowledge of FERPA and HIPAA considerations for collaboration and data protection.

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow-up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [email protected].

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel

Background Check

Credit Report
Standard Enhanced
Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf

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