Overview
We are looking for a detail-oriented and driven Operations Lead to support store performance and ensure operational excellence. This role is responsible for overseeing inventory accuracy, executing operational processes, and maintaining a highly organized and efficient store environment.
As an Operations Lead, you will play a key role in supporting the leadership team, driving operational standards, and ensuring the store runs seamlessly day-to-day. You will partner cross-functionally to support business needs while contributing to a high-performing and well-executed store experience.
What You’ll Do
-
Lead and execute inventory management processes to ensure accuracy, reduce shrink, and maintain strong stockroom organization
-
Identify and resolve inventory discrepancies, partnering with leadership to address process and system gaps
- Oversee daily operational functions including shipment, receiving, replenishment, floor recovery, and supply management
-
Maintain and uphold stockroom and back-of-house standards to support efficiency, safety, and overall store performance
-
Support and develop brand advisors through coaching, feedback, and performance management
-
Collaborate cross-functionally with Sales, Visual, and Leadership teams to ensure seamless execution of store initiatives
Requirements
-
2+ years of retail experience in an operations-focused or high-volume environment
-
Strong understanding of inventory management, stockroom organization, and operational processes
-
Proven ability to prioritize, problem-solve, and execute in a fast-paced environment
-
Effective communication and collaboration skills with a strong attention to detail
-
Demonstrated ability to coach and support team development
Benefits
-
The hourly salary range for this position is $24.00 to $29.00 per hour
- Paid Time Off (Vacation, Sick & Public Holidays)
-
Family Leave (Maternity, Paternity)
-
Training & Development
VIVAIA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, reflecting the global community we serve.
