Role Purpose
The Warehouse & Fulfillment Specialist is a full-time, in-person role at Slow Pour Supply, responsible for the hands-on picking, packing, and shipping of customer orders, including forklift and pallet jack operation to move and stage inventory safely. Working under the direction of the Warehouse & Inventory Specialist, this role helps keep our shipping and fulfillment operations accurate, efficient, and safe, while supporting order platform updates and drop-ship processing. This role is well suited to someone with hands-on warehouse and fulfillment experience who is ready to take on greater ownership, with room to grow into a Warehouse & Inventory Specialist role.
Who We Are
Slow Pour Supply is a fast growing e-commerce distribution company of specialty coffee tools. We offer a carefully curated selection of exceptional specialty coffee tools tailored for both hospitality businesses and home enthusiasts. Our products are trusted by major cafés, restaurants, coffee competitors, and everyday coffee lovers alike.
Schedule:
- This is a full time position. 40 hours work week. Non-exempt.
Key Responsibilities
Fulfillment Execution
● Retrieve items based on invoices or shipping lists, verify the quantity and type of items, and pick with accuracy.
● Label, sort, and package items safely for shipment, including careful handling of fragile items, maintaining high-quality standards across all fulfillment types.
● Determine appropriate shipping methods for materials using established shipping procedures, routes, and rates.
● Support the shipping team in verifying outbound shipments against orders, invoices, and manifests.
● Acknowledge and support weekly processing of drop-ship orders as needed.
Warehouse & Inventory Support
● Assist the Warehouse & Inventory Specialist with cycle counts, stock organization, and discrepancy reporting.
● Maintain a clean, safe, and organized fulfillment area in line with warehouse safety protocols.
● Help monitor shipping supply levels and flag replenishment needs to the Warehouse & Inventory Specialist.
● Safely operate a forklift, pallet jacks, and other warehouse equipment to move, stage, and organize inventory.
Order Platform & Documentation Support
● Maintain an accurate database of shipments so customer orders stay updated and properly documented.
● Adjust open orders as needed - including cancellations, exchanges, or fulfillment holds - using our shipping and ordering platforms, under guidance from the Customer Success team.
● Flag recurring fulfillment issues or order discrepancies to the Warehouse & Inventory Specialist for resolution.
Safety & Team Collaboration
● Work as part of a team and contribute to a safe and healthy working environment.
● Follow established protocols and workflows, and support onboarding of new warehouse team members as needed.
● Bring observations and suggestions for process improvement to the Warehouse & Inventory Specialist.
Competencies
● Strong digital proficiency, including e-commerce and shipping platforms (e.g., Shopify, ShipStation, SAP/WMS), with the ability to quickly learn new tools and systems.
● Cost-conscious and highly organized, with strong attention to detail; able to balance multiple priorities without sacrificing accuracy.
● Skilled in fragile and delicate item handling, using appropriate packing materials and techniques to prevent breakage in transit.
● Able to work independently, investigate the root cause of issues, and follow through with corrective actions.
● Demonstrated leadership ability, with willingness to mentor and support fellow warehouse team members.
● Strong teamwork and communication skills, both verbal and written, contributing to a safe and collaborative work environment.
● Good time management and punctuality.
● Proficiency with Microsoft Office Suite and iOS (Mac).
● Ability to stand for several hours and safely lift items weighing up to 40 lbs.
● Current forklift certification required.
Candidate Should Possess
● A desire to grow into a Warehouse & Inventory Specialist role over time.
● A love for people and coffee!
● Minimum 2 years of previous shipping, warehouse, and/or inventory experience required.
● Forklift certification is required.
● OSHA 10 Certification required.
Schedule
Monday – Friday, full-time, in-person, non-exempt.
Starts 7:30am
Specific shift hours to be discussed based on fulfillment volume and shift coverage needs.
Benefits / Highlights
● PTO accrual begins after 90 days, earning up to 10 PTO days per year (increasing to 14 days at 1 year of employment).
● 401(k) eligibility begins after 90 days.
● Employer contribution to insurance plans.
● Inclusive and supportive culture.
● Professional development opportunities.
● Employee discount on products.
● Access to learning portals.
● Education support and paid job-related certifications.
● Health insurance.
Equal Opportunity
Slow Pour Supply is a safe space and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Application Question(s):
- This position requires the ability to stand for extended periods and lift items weighing up to 40 pounds as needed.
Are you able to meet these physical requirements when necessary?
- This position requires fragile picking and packing of orders. Do you have relevant experience in picking and packing, and how would you rate your accuracy?
- This position requires proficiency in various digital tools and shipping platforms.
Could you describe the shipping systems you have used in the past?
Education:
Experience:
- Warehouse: 2 years (Required)
- Order picker: 2 years (Required)
License/Certification:
- Forklift Certification (Required)
Ability to Commute:
- Magnolia, TX 77354 (Required)
Work Location: In person
