Job Description:
Shift: Third Shift,Rotating,Mon,Tue,Wed,Thu,Sun
Full-Time, Sunday through Thursday, works holidays 10pm - 6am
Provides residential and non-residential clients with support services and activities to assist their process of moving from crisis to stability. Carries responsibility for providing support to women clients and their children to ensure a harmonious living atmosphere.
Essential Duties
Answer incoming crisis calls
Conducts intake of domestic violence clients
Responsible for accurate data entry of crisis calls, intakes, lethality screens, abusers log, and room list
Process intake of new clients and clients exiting the program
Monitor and respond to activity at entry doors
Provides information and referral for telephone callers and residents
Communicates information concerning client matters to appropriate staff
Watches security cameras
Provides the initial orientation for women entering the program and goes over policies and rules.
Packs rooms of those clients who have left personal belongings behind; assures proper inventory, storage and labeling.
Does laundry on an as-need basis.
Monitors client laundry, ironing and room cleaning activities.
Monitors clients' assigned chores and makes sure they are completed.
Maintains linen closet and pantry in an orderly manner.
Circulates on first and second floors, interacts with clients and reports issues to clients' Case Manager, when appropriate.
Resolves client problems when necessary.
Informs supervisor when toiletries inventory is low.
Enters information in log book at front desk.
Provides necessary tracking for CAC Food Program grant activities and complies with reporting forms.
Sets up breakfast items in kitchen area, serves food and milk to all children and records their participation.
Supervises all meal and snack activities in the kitchen area.
Performs other duties as assigned.
Calls on-call supervisor with necessary guidance and change of schedule changes.
Experience and Skills:
Knowledge and Ability
Ability to work as part of a team
Ability to follow instructions and complete assignments
Ability to assess client needs and well-being
Knowledge of women's issues
Education and Experience
Physical/Mental Essential Requirements
- Climbing, stooping, kneeling, reaching, standing, walking, talking, hearing, repetitive motions (of hands, wrist, and fingers), moderate lifting and carrying (up to twenty lbs).
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Full range of body motion including manual and finger dexterity and eye-hand coordination.
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Ability to sit at a computer work station for extended periods of time.
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Occasional need to stand for long periods of time.
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Ability to focus on detail and accuracy.
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Ability to handle environmental conditions inside and outside.
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Occasional high stress may be experienced in dealing with clients, staff and volunteers.
Job Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Paid Holidays
12 Vacation Paid Time Off Days
12 Sick Paid Time Off Days
1 Personal & 1 Floating Holiday Paid Time Off Day
From: YWCA North Central Indiana
