Hercules is currently looking for full time and part time Customer Service Representatives at our office in Hicksville, NY. As a Customer Service Representative, you’ll have an opportunity to be a part of a team that directly impacts our company’s mission of providing best-in-class service. The Customer Support team operates in a fast-paced environment handling a high volume of diverse customer inquiries. In this role, the Customer Support Representative also provides cross-functional support for our Sales and Operations team by liaising with key business teams at our corporate office. A successful Customer Support Representative possesses a strong knowledge base about our business, is solution-oriented, and maintains a professional demeanor. The ideal candidate provides high quality customer service and exhibits initiative in achieving and improving team performance and productivity goals.
Estimated Salary: $18.00 to $25.00 per hour based on qualifications and experience.
Actual compensation will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, and responsibilities.
Responsibilities:
- Provide best-in-class customer service
- Achieve and maintain quality assurance standards
- Strong active listening skills to properly interpret and resolve customer requests
- Take ownership during customer interactions and achieve first-call resolution outcomes
- Calculate and explain customer disbursements
- Prepare correspondences for internal and external customers
- Diffuse difficult customer interactions
- Participate in special projects as requested
- Troubleshoot application issues
Requirements:
- Minimum of 1-2 years of customer service experience preferred
- Excellent English verbal and written communication skills
- Demonstrated proficiency in MS Office (Outlook, Word, Excel) is a plus
We offer competitive pay and a full benefits package including medical/dental and paid time off.
Here's a little bit about us:
With more than 60 years of experience in the multi-family laundry industry, Hercules is an award winning provider of laundry rooms for co-ops, condos, colleges and rental buildings, along with most on-premise laundries in the NY, NJ, CT, MA, RI, DE, MD and PA region. Hercules, with its warehouse and company headquarters in Hicksville, NY is a Maytag distributor with a commitment to service that is unsurpassed within the industry.
To apply please visit our Careers Page: https://wash.wd5.myworkdayjobs.com/wash
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability, or status as a veteran, or because of any other federal, state, or local protected class. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws. We may require associates to submit to drug testing after receiving an offer of employment, but before beginning their job with us. We comply with federal, state, and local laws with respect to the administration of drug testing and use of test results, which may vary based on location.
We respect the privacy of candidates for employment. WASH's Privacy Policy sets forth how we will use the information we obtain when you apply for a position through this careers site. The Privacy Policy is accessible at: https://www.wash.com/privacy-policy/. This Privacy Policy also includes important disclosures pursuant to the California Consumer Privacy Act. Please review the Privacy Notice carefully before submitting any information through this form. If you do not consent to the terms of this Privacy Policy, please do not submit information to us through this form, and instead contact Human Resources at [email protected] to inquire about the position.
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
