BURN BOOT CAMP CULTURE
Our mission at Burn Boot Camp is to inspire, empower, and transform lives through community-based fitness.
We are a dynamic community whose commitment to each other and the mission is one of a kind. We believe hard work is energizing, problem solving is exciting, and competition is inspiring. Our resourceful, urgent, and innovative attitude creates a fast-paced environment where ideas are encouraged, decision making is promoted, and saying “yes!” to uncharted territory is an everyday practice. We aim to inspire, empower, and transform lives through community-based fitness.
POSITION DESCRIPTION
Burn Boot Camp Kalispell is seeking an exceptional Operations Manager to lead the day-to-day operations and growth of our gym.
This is a key leadership position and is ideal for someone who is highly organized, proactive, confident leading people and comfortable taking ownership of a business's daily performance.
The Operations Manager will serve as the primary day-to-day leader of the gym and will be empowered to make operational decisions, lead the team and hold staff accountable while working closely with ownership.
This person will oversee the gym team, including training leadership, front-end/member experience staff and Childwatch operations, while creating clear expectations and accountability across departments.
Just as importantly, this is a sales-driven role. The Operations Manager will be responsible for managing leads, ensuring consistent and timely follow-up, converting prospects into memberships, monitoring the sales pipeline and helping the gym achieve membership and revenue goals.
We are looking for someone who doesn't simply complete tasks, but sees what needs to be done and takes ownership of getting it done.
KEY RESPONSIBILITIES
- Serve as the day-to-day leader of Burn Boot Camp Kalispell and maintain strong communication with ownership.
- Lead, manage and hold the gym team accountable to Burn standards, expectations and performance goals.
- Directly manage department/team leads, including the Lead Trainer, and create clear accountability across all areas of the business.
- Oversee recruiting, onboarding, scheduling, training and ongoing development of team members.
- Own the gym's lead-management and sales process, including timely follow-up with prospective members.
- Track leads from initial inquiry through trial, follow-up and membership conversion.
- Monitor member engagement and retention, proactively identifying members who may be disengaging and implementing strategies to strengthen retention and reduce cancellations.
- Personally participate in membership sales while coaching the team to confidently communicate Burn's value and convert prospects.
- Monitor sales activity, conversion rates, membership growth and other key performance indicators and regularly report results to ownership.
- Develop and maintain organized systems for lead management, scheduling, staffing, communications and administrative tasks to ensure nothing falls through the cracks.
- Deliver an exceptional member experience and help build a strong, welcoming and connected Burn community.
- Identify member concerns quickly and take ownership of resolving them.
- Ensure the facility is clean, organized, safe and operating according to Burn Boot Camp standards.
- Oversee inventory, supplies, vendors and other day-to-day operational needs.
- Support local marketing, community partnerships, events, pop-ups and grassroots membership-building efforts.
- Work with ownership to execute marketing initiatives and promotions.
- Assist with budgeting, expense management and overall financial accountability.
- Identify opportunities to improve processes, increase efficiency, grow membership and strengthen the member experience.
- Be willing to step in wherever needed. This is a hands-on leadership position in a growing business.
IDEAL CANDIDATE
· An exceptional organizer who naturally creates systems, follows through and keeps track of details.
· A strong leader who is comfortable setting expectations and holding people accountable.
· A self-starter who can operate independently and make sound day-to-day decisions.
· Someone with an ownership mentality who sees a problem and works toward a solution rather than waiting to be told what to do.
· Confident in sales and comfortable following up consistently with leads.
· Comfortable working toward measurable membership, sales and performance goals.
· Warm, outgoing and genuinely interested in building relationships with members and prospects.
· An excellent verbal and written communicator.
· Detail-oriented while still able to see the bigger picture.
· Able to prioritize multiple responsibilities and deadlines in a fast-paced environment.
· Comfortable with technology, spreadsheets, CRM/lead-management systems and learning new platforms.
· Able to lead and develop a team with a combination of positivity and accountability.
· Passionate about creating an exceptional customer/member experience.
· Flexible and willing to work some early mornings, evenings and weekends as the business requires.
· Familiar with social media and comfortable capturing occasional content for the gym.
EXPERIENCE
Previous experience in operations management, sales management, hospitality, fitness, retail, membership-based businesses or another customer-focused leadership role is strongly preferred.
Fitness industry experience is helpful but not required. For this position, leadership ability, organization, sales aptitude, initiative and follow-through are more important than being a fitness expert.
This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills, or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person
