Desktop Support Technician
Pay Range
$22 – $28 per hour ($46,000 – $58,000 per year)
Summary
Entry-level on-site position providing day-to-day technical support to users. This role is designed for someone with basic computer knowledge and a strong interest in learning. Training will be provided on company systems and processes. The position may also include supporting some non-IT tasks and playing an active part in the overall operation and its success.
Key Responsibilities
- Provide desktop support including passwords, printers, Microsoft 365, and email issues
- Set up new computers and assist with hardware troubleshooting and repairs
- Set up and manage user accounts and permissions
- Help users with basic connectivity, peripheral, and network issues
- Update and maintain computer inventory and equipment records
- Assist with equipment moves, simple installations, and basic upgrades
- Resolve common hardware and network connectivity problems
- Coordinate with vendors when needed to resolve technical issues
- Support basic security practices and help prevent unapproved access
- Assist with testing and deployment of new applications or systems under guidance
- Provide basic training and guidance to staff on hardware and software usage
- Learn and eventually support additional company systems
- Support non-IT operational tasks as needed to contribute to the success of the operation
- Maintain clear records of support requests and resolutions
- Occasional travel to other company locations may be required (rare, and may include overnight stays)
- Perform other related duties as assigned
Requirements
- Basic understanding of Windows computers and common software
- Personal interest in technology and willingness to learn
- Strong customer service attitude
- Ability to follow instructions and document work clearly
- Reliable and able to work on-site full time
- No formal IT experience required — training will be provided
- Sense of urgency and ability to prioritize and re-prioritize as situations change
- Ability to work effectively with people at all levels of the organization
Education & Certifications
- Education is a plus
- Relevant certifications are a plus, including:
- CompTIA A+
- CompTIA IT Fundamentals (ITF+)
- Google IT Support Certificate
- Microsoft 365 Fundamentals
- ISC² Certified in Cybersecurity (CC)
- Google Cybersecurity Professional Certificate
- Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
- CompTIA Security+
- Any basic hardware or networking certificates
Preferred
- Any prior hands-on computer or technical experience (personal or work)
- Comfortable working in a busy operational environment
Pay: $22.00 - $28.00 per hour
Benefits:
- 401(k)
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
