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Central Scheduler I

Chesapeake Regional Medical Center -
Chesapeake, VA

Job Details

Qualifications

Computer operation
Copy machines
Windows
Administrative experience
High school diploma or GED
Fax machines
Desktop applications
Computer skills
Acute care experience
Faxing
Medical terminology

Full Job Description

Job Summary

Coordinate scheduling and registration of outpatient diagnostic testing. Support the general operation of the department, remaining flexible at all times. Customer service is an essential element of the position. Responsible for assisting physicians, patients, visitors, and hospital staff with their needs as they relate to the functions of the department.

General Responsibilities

These duties and responsibilities described below represent the general tasks performed on a daily basis. Any other duties as needed to drive to the vision, fulfill the mission, and abide by the values of the organization.

Core Duties and Responsibilities

Respond to phone calls and faxes regarding scheduling and the registration of outpatient testing for patients and physician offices
Effectively interview patients and collect demographic information in a timely manner
Advise patients, per protocol, on outpatient testing preparation which involves detailed knowledge of procedures and tests
Ensure all processes appear seamless to the patient and family even when unexpected situations arise to interrupt workflow
Use effective time management skills to ensure a positive experience for patients and physician offices
Interpret physician orders and schedule proper diagnostic testing in the appropriate software system
Demonstrate effective use of fax management system to access and manage physician's orders
Effectively coordinate multiple tests/procedures with the appropriate staff and resources
Demonstrate knowledge of ICD coding requirements
Demonstrate proper use of appropriate software for medical necessity checking, and be able to explain ABN/"Letter of Understanding" to customers
Have a basic understanding of various insurances and their requirements; stay abreast of changes
Consistently maintain established productivity requirements and maintain a 96% or greater accuracy rate
Understand and use the department computer system in an effective and proficient manner
Actively participate in service recovery and customer service activities to ensure a superior customer contact

Additional Responsibilities

Adhere to CRMC's confidentiality policy for all information related to patients, family and friends, hospital employees, physicians, and clients
Maintain effective interdepartmental communication
Meet departmental/unit metrics for productivity, which are set annually
Support departmental initiatives and goals, as defined annually
Attend required hospital-wide orientations, meetings, and in-services
Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care

Reporting Structure

Reports to: Manager, O/P Scheduling
Supervises: None

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Minimum Required: High school diploma or equivalent required
Preferred: Associates degree or enrollment in a healthcare program, i.e. Health Information Technology, Medical Assistant, etc

Experience

One (1) or more years' experience as an Administrative Assistant, Medical Secretary, or Scheduler in an acute care setting is required
Applicant must have a strong working knowledge of medical terminology and ancillary testing
Strong computer skills in a Windows PC environment is required
Applicant must be able to operate/utilize fax machine, copy machines, scanner, and Windows-based computer functions

Certifications

Certification as Medical Assistant, Nursing Assistant, Emergency Medical Technician, or Paramedic is preferred; will consider other certifications recognized by national associations
Applicant is required to obtain a HFMA, NAHAM, or AAHAM certification within the first year of employment

Experience

Required

1 year(s): experience as an Administrative Assistant, Medical Secretary, or Scheduler in an acute care setting

Education

Required

High School or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Job Summary

General Responsibilities

These duties and responsibilities described below represent the general tasks performed on a daily basis. Any other duties as needed to drive to the vision, fulfill the mission, and abide by the values of the organization.

Core Duties and Responsibilities

Respond to phone calls and faxes regarding scheduling and the registration of outpatient testing for patients and physician offices

Effectively interview patients and collect demographic information in a timely manner

Advise patients, per protocol, on outpatient testing preparation which involves detailed knowledge of procedures and tests

Ensure all processes appear seamless to the patient and family even when unexpected situations arise to interrupt workflow

Use effective time management skills to ensure a positive experience for patients and physician offices

Interpret physician orders and schedule proper diagnostic testing in the appropriate software system

Demonstrate effective use of fax management system to access and manage physician's orders

Effectively coordinate multiple tests/procedures with the appropriate staff and resources

Demonstrate knowledge of ICD coding requirements

Demonstrate proper use of appropriate software for medical necessity checking, and be able to explain ABN/"Letter of Understanding" to customers

Have a basic understanding of various insurances and their requirements; stay abreast of changes

Consistently maintain established productivity requirements and maintain a 96% or greater accuracy rate

Understand and use the department computer system in an effective and proficient manner

Actively participate in service recovery and customer service activities to ensure a superior customer contact

Additional Responsibilities

Adhere to CRMC's confidentiality policy for all information related to patients, family and friends, hospital employees, physicians, and clients

Maintain effective interdepartmental communication

Meet departmental/unit metrics for productivity, which are set annually

Support departmental initiatives and goals, as defined annually

Attend required hospital-wide orientations, meetings, and in-services

Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care

Reporting Structure

Reports to: Manager, O/P Scheduling

Supervises: None

Qualifications

Education

Minimum Required: High school diploma or equivalent required

Preferred: Associates degree or enrollment in a healthcare program, i.e. Health Information Technology, Medical Assistant, etc

Experience

One (1) or more years' experience as an Administrative Assistant, Medical Secretary, or Scheduler in an acute care setting is required

Applicant must have a strong working knowledge of medical terminology and ancillary testing

Strong computer skills in a Windows PC environment is required

Applicant must be able to operate/utilize fax machine, copy machines, scanner, and Windows-based computer functions

Certifications

Certification as Medical Assistant, Nursing Assistant, Emergency Medical Technician, or Paramedic is preferred; will consider other certifications recognized by national associations

Applicant is required to obtain a HFMA, NAHAM, or AAHAM certification within the first year of employment

Experience

Education