ROLE AND RESPONSIBILITIES:
A Floor Lead helps all employees and customers to navigate the wide variety compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leads are held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their store’s inventory; and can speak to employees and customers with confidence in each area to accomplish the customers’ needs and wants.
As a Floor Lead, you will:
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Work as part of a team
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Have availability to work across our retail schedule, including mornings, days, evenings, weekends, and holidays
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Be present and on time for all scheduled shifts
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Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in the state of Michigan
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Metrc trained
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Experience in cash handling
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Adapting to each employee’s and customer’s needs to provide a trusted transaction.
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The Floor Manager should be understanding of the employee and customer’s needs and educate them about the best options to get the destination they need to be.
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Exceptional customer service
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Excellent communication skills
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Ability to perform routine daily tasks, requiring close attention to detail and accuracy
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Keep a steady flow going within the queue for curbside, online orders, walk-in customers with receptionist, intake, cashiers, fulfillment, and managers.
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Maintain cleanliness throughout the building, by accomplish a cleaning checklist throughout the day.
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Radiates great positive energy - great interpersonal skills, approachable, builds strong connections with people, enthusiastic, outgoing and courteous
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Understanding of all positions to be sure all employees are following guidelines and daily tasks.
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Reports all daily issues and changes to upper management to take appropriate action.
POSITION TYPE / EXPECTED HOURS OF WORK:
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Full-Time position
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Typical hours of operation are Monday through Sunday, 9:00AM - 9:00PM (Hours are subject to change), depending on the schedule.
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Occasional overtime as needed.
AGE REQUIREMENT:
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Must be 21 years of age (State Requirement)
EDUCATION / EXPERIENCE:
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Retail experience
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High School Diploma or equivalent
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Analytical and problem-solving skills.
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Effective communication skills.
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Exceptional customer service standards.
#ENGHP
