Palmetto Bluff is nestled along the May River in the Lowcountry of South Carolina between Hilton Head Island and Savannah. As an award winning 20,000 acre development, the development encompasses a private member’s only club which includes a marina, restaurants, an equestrian center, a shooting club, a Jack Nicklaus Signature Golf Course, The Crossroads Reversable King Collins Golf Course, Anson Point Golf Course designed by Coore and Crenshaw, a lawn and racquet club, a community farm, and more. In addition, Palmetto Bluff has an extensive nature preserve, walking trails, retail shopping, art gallery, and a vibrant village, all which pay homage to the region’s rich heritage.
Job Summary:
The Front Desk Staff plays a vital role in creating a welcoming and hospitable environment for members and guests in a dynamic and fast-paced club setting. This position requires a courteous yet professional attitude during all interactions, ensuring exceptional service is delivered at every touchpoint. The ideal candidate will be flexible, detail-oriented, and committed to maintaining a positive atmosphere while supporting a wide variety of activities and day-to-day operations.
Essential Job Functions:
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Answer telephone in an efficient and professional manner.
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Deliver a consistently high level of personalized service to both members and resort guests, ensuring a welcoming and refined experience.
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Respond to special requests or last-minute changes with poise and flexibility, maintaining a solutions-oriented approach.
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Provide accurate and timely information regarding court assignments, weekly programming, and upcoming events.
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Take reservations for members and guests, and assign courts as needed.
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Monitor court usage to ensure efficient turnover, timely transitions between reservations, and adherence to club policies.
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Maintain close and direct communication with the Shop Supervisor, Member Concierge and Resort.
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Check in members and guests and collect guest fees as applicable.
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Ensure the front desk area is always neat, professional, and representative of club standards.
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Perform opening and closing duties according to current standards.
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Maintain the organization of tennis shop merchandise, adjusting displays, stocking, and rotating stock.
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Keep the storeroom and shop organized; maintain inventory pars.
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Monitor and restock office supplies.
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Submit maintenance tickets as needed.
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Maintain cleanliness and overall presentation of the tennis shop.
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Assist customers with merchandise selection and sales.
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Support monthly inventory processes.
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Process transactions using the POS system.
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Assist with facility and event setup as needed.
Qualifications:
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Friendly, professional demeanor with a customer-first attitude.
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Previous hospitality experience preferred.
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Proficiency in POS systems, reservation software, and calendar management.
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Strong verbal and written communication skills; fluency in English required.
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Prior experience in a resort or club environment is a plus.
Physical Requirements:
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Work tasks are performed both indoors and outdoors.
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Must be able to lift 50lbs.
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Must be able to exert well-paced ability to reach different outlets and other departments on a timely basis.
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Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
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Talking and listening occur continuously in the process of communicating with guests, supervisors and subordinates.
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Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
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Requires manual dexterity to use and operate all necessary equipment.
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Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, photocopiers, dolly and other office equipment as needed.
Palmetto Bluff is proud to be an EEO Employer and participates in E-Verify.
