About us
My Limousine Service is a premier ground transportation provider serving the New York Metro Area and beyond. We are known for delivering white-glove service to corporate clients, special events, and discerning travelers. As we continue to grow, we're looking for an experienced Dispatch Supervisor to lead our dispatch team and keep our operations running with precision and consistency.
Position overview
The Dispatch Supervisor is a key leadership role within the Operations Department, responsible for overseeing daily dispatch functions and ensuring consistency, efficiency, accuracy, and accountability across all dispatch operations. This position serves as both a hands-on leader and a resource for the dispatch team — setting expectations, establishing best practices, and upholding the standard of "Right Vehicle, Right Chauffeur, Right Execution."
Primary responsibilities
Scheduling oversight
- Manage and oversee scheduling for trip activity
- Create, maintain, and adjust the weekly Dispatch Schedule to ensure proper coverage and efficiency
- Anticipate operational needs and make proactive scheduling decisions; provide feedback to management to improve efficiency
Daily dispatch management
- Actively monitor all daily dispatch activity to ensure alignment with company standards and the Dispatch Efficiency Strategy
- Enforce proper geographic dispatching — assigning the right chauffeur and appropriate equipment to every reservation
- Maintain a clean, accurate, and fully updated dispatch board at all times; ensure no reservation is overlooked or unmanaged
- Serve as the primary point of contact for chauffeurs and dispatchers during assigned shifts, resolving issues quickly and professionally
- Communicate with clients and affiliates regarding trip status, delays, and special requests
Chauffeur distribution & fairness
- Regularly review chauffeur trip assignments and earnings to ensure a fair and balanced distribution of work across the team
- Identify and address workload imbalances or inconsistencies; partner with management to maintain fairness while supporting efficiency
Availability & coverage management
- Monitor and manage the availability email inbox for specialty vehicle availability; ensure all updates are accurately reflected in the dispatch system
- Communicate coverage gaps and scheduling concerns in a timely manner; coordinate with dispatchers and management to maintain proper coverage
Team leadership & continuous improvement
- Mentor and support dispatchers to improve performance, confidence, and consistency; reinforce accountability and adherence to established standards
- Identify opportunities for operational improvement and communicate solutions to management; assist in standardizing dispatch processes across the department
- Lead by example with organization, urgency, professionalism, and attention to detail
- Assist in developing future initiatives, including dedicated shuttle dispatch and an Out-of-Town Dispatch Desk to oversee affiliate farmout reservations
- Maintain trip logs, manifests, and driver records accurately in the reservation system
- Coordinate with the maintenance team to report vehicle issues and minimize downtime
What we're looking for
- 5+ years of dispatch experience in limousine, black car, taxi, or ground transportation (required)
- 1+ year in a supervisory or lead dispatcher role (preferred)
- Proficiency with dispatch / reservation software (e.g., Santa Cruz, Limo Anywhere, Ground Alliance, Fasttrak)
- Strong multitasking and problem-solving skills — calm under pressure in a fast-paced, 7-day operation
- Proven ability to lead a team with fairness, consistency, and accountability
- Excellent verbal and written communication skills; professional phone and email manner
- High school diploma or equivalent required; associate's or bachelor's degree a plus
- Flexible availability including nights, weekends, and holidays
- Knowledge of local geography and airport/hotel operations preferred
What success looks like
- A structured, efficient, and well-managed dispatch operation running smoothly across all shifts
- Consistent, effective trip assignment and execution with no reservations falling through the cracks
- Balanced chauffeur workloads with minimized discrepancies
- Confident dispatchers who are aligned with company expectations and supported in their growth
- A clean, organized dispatch board with all trips actively managed at all times
What we offer
- Competitive salary commensurate with experience
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunity for advancement within a growing company
- Supportive, team-oriented work environment
How to apply
Please send your resume and a brief cover letter to [email protected] with the subject line "Dispatch Supervisor Application." We review applications on a rolling basis and will contact qualified candidates promptly.
My Limousine Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Retirement plan
Work Location: In person
