We're seeking an IT Support Specialist to join a collaborative technology team supporting a dynamic organization working onsite in Charlotteville, VA. This individual will provide hands-on Tier II technical support across a variety of hardware, software, mobile device, networking, and audio/visual technologies while delivering exceptional customer service to end users throughout the organization.
This role is ideal for someone who enjoys interacting with people, solving technical issues, and working in an environment where no two days look the same.
Key Responsibilities:
- Provide Tier II Help Desk support for desktop, laptop, mobile device, and application-related issues
- Troubleshoot and support Windows and macOS workstations
- Configure and support iOS, iPadOS, and Android devices
- Manage incidents and service requests through the ticketing system, ensuring timely resolution and excellent customer satisfaction
- Support Microsoft 365 applications and related technologies
- Troubleshoot basic networking issues, including connectivity, DNS, and DHCP-related problems
- Assist with setup and support of conference rooms, audio/visual equipment, webcams, microphones, conference phones, and other event technologies
- Document technical solutions, troubleshooting procedures, and knowledge base articles
- Partner with vendors and internal teams to resolve technical issues
- Identify opportunities to improve, streamline, and automate support processes
- Mentor and assist other support technicians when needed
Required Qualifications:
- 1-2 years minimum of IT support, help desk, or desktop support experience
- Experience supporting both Windows and macOS environments
- Experience configuring and troubleshooting mobile devices (iOS/Android)
- Understanding of networking fundamentals, including DNS, DHCP, PING, and NSLOOKUP
- Experience with Microsoft 365 applications and services
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication skills
- Proven ability to provide outstanding customer service in a fast-paced environment
- Ability to prioritize multiple support requests while maintaining attention to detail
- Valid driver's license and reliable transportation
Compensation:
Hourly pay rate ranges between $22-25/hr, dependent on years of experience in IT.
This is a contract opportunity with permanent conversion possible at or after the six-month mark.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Vision insurance
Experience:
- IT support: 1 year (Required)
Location:
- Charlottesville, VA 22902 (Required)
Ability to Commute:
- Charlottesville, VA 22902 (Required)
Work Location: In person
