Employment Type:
Full time
Shift:
Day Shift
Description:
Administrative Liaison - ALS Center - FT Days
Position Summary:
TheCorporateAdministrative Liaison performs a wide range of secretarial and administrative support functions for the St. Peter's ALS Program. These include receptionist responsibilities, typing, all general clerical work,oversight of all officeprocesses and ALS Clinicscheduling,registration and insuranceverification.Communicates with other program sites,SPHPaffiliates,and thepublic. In addition, the Admin Liaisonperforms specific tasksdesignated by theALS Operations Managerincluding supporting Administration,the ALS MedicalDirector, Quality Improvement/Education and Compliance administrators.Work involves management of multiple priorities,high-level word processing and other computer skills,orderingsupplies ,along with effective and efficient written and oral communication skills. Works with highlyconfidential patient information.
Education Requirements:
- High school Diploma(with a minimum of five yearsfull-timeofficeexperience)
Experience Requirements:
- Demonstrates clear communication and effective, positive interpersonal skills.
- Demonstrates experience in and working knowledgeof jobappropriate computer systems includingEMRs, Word processing (Microsoft Word-Office, Excel, PowerPoint, Outlook).
- Capability for managing multiple priorities.
Principal Responsibilities:1. Reception:
- Acts as first point of entry for public, department andstaff telephone calls for the Organization.
- Screens andrefers to all incoming telephone calls to appropriatepersons/departments/regions.
- Follows up on any phone messages requiring immediate attention in absence of ability to refer call to the designated person.
- Provides wide range of information generated by questions from the public and other health care professionals
- Accepts initial referral information on ALS patients, forwards infoto Intake Staff and processes information for admission to the program.
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2. Typing/ Data Input/Finance/Office Processes
- Assumes responsibilities for wide range of typing/Excel projects:
- Types correspondence, reports, policies, contracts and forms and carries out all general clericalfunctions for department staff.
- ALS Medical Director/ALS Staff. Supports ALS Medical Directorand staffwith office support related tooutgoingand incomingpatientreferrals, clinicscheduling,setting meetings, agendaplanning, distributes physician andnursing progressnotes, faxes, scans and prescriptions appropriately to designatedareas.
- Quality: Takes andtypesaccurateminutes for internalstaff meetings andQuality Improvement Patient Safety meetings, ensuring that agendas and materials are distributed appropriately for preparationto the meetings. Supports theALS Manager withQI/Edu/Complianceas it relates to recordingPSQI information,data, sending out meetingschedules andagendas, and follow up where needed.
- Enters information related to quality into appropriate databases and pulls reports needed for monthly and annual dataupon request.
- Enters data into several databases related to program statistics.
- Assists ALS Manager withexecutingprogramexpensesand revenuereports.
- Orders equipment and office supplies through Peoplesoftand obtains receipts needed for that reconciliationand provides tracking of all orders.
- Assists Community Liaison withopening ofincoming monetary donations and preparingfor sending bycourier totheCenter for Philanthropy
- Provides verification ofinsurance, registration andEMR inputfor all ALS clinic patients
- Processes bereavementletters and oversees retentionof deceasedrecords for 8 years according to policy.
- Assists with the process of medical recordrequests, sends them out torequester and obtains neededrecords. Once all has been reviewed,maintains a record of when sent as well as keeping files on record.
- Provides assistance inorientation for all new employeesand volunteersto ensure that employees/volunteerscan accessprogramresourcesand be oriented to office facilitiesand processes.
- Completes dailysecurity of ALS Center through testing of emergency call systems, environmental rounding and medical record HIPAA compliance.
- Keeps computerized back up of information/processes, work projects on system network for future reference
- Responsible for maintaining an inventory of office supplies, ordering and stocking.
- Determines priority for assignments by deadlines.
3. ALS Clinics
- Prepares upcoming schedules for weekly clinic review
- Oversees and documents changes in clinic schedules and distributes to staff appropriately and timely
- Registers all patients in EMR schedules
- Greets patients uponarrival , clarifying currentinformation, obtains consents and collection of co-pays
- Checks patients in and out and schedules their next meeting
4.Mail/Office Equipment Management:
- Opens and sorts all incoming mail daily.
- Checks for incoming FAX and emails 3-4X daily alongDistribution of FAX messages
- Posts required emails as directed
- Ensures that the copiers and fax machines are in good working order.
Pay range: $20.20-$30.30
Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
