The PBX/Switchboard Department serves as the central communication hub for Baptist Health Lexington, supporting patients, visitors, team members, and clinical staff across the hospital. This team manages all incoming and outgoing calls, overhead paging, emergency code communications, and critical notification processes. Switchboard Operators play a vital role in ensuring timely , accurate , and courteous communication, often serving as the first point of contact for individuals reaching the hospital. The department is staffed 24/7, providing continuous support to clinical operations, security, and patient services. With a focus on professionalism, excellent customer service, and attention to detail, PBX/Switchboard contributes significantly to the smooth, safe, and efficient functioning of the organization.
