Job Summary: As a Claims Advocate, you'll serve as a trusted partner to clients, guiding them through the claims process and collaborating with sales teams and insurance carriers to ensure efficient, successful claim resolutions.
Full-time, on-site position, Monday through Friday | 8am - 4:30 CST
Why Dimond Bros.?
- Great Benefits Package
- Health, Dental, Vision, 401(k) matching, Paid time off, Life Insurance, Short-Term & Long-Term Insurance) & more!
- Seasonal Half-Day Fridays
- Growth Opportunities
- Mission-Driven Work
- People-First Culture
- Supportive team environment with growth potential
Key Responsibilities:
- Determine appropriate coverage and open claims accordingly.
- Monitor claim activity through resolution and advocate for fair, timely outcomes.
- Respond promptly to client and internal claims inquiries.
- Manage high-priority claims and provide regular updates to clients and account teams.
- Maintain loss runs, open claim reviews, and accurate claim documentation.
- Communicate with carriers to resolve service issues and strengthen partnerships.
- Support renewals by providing claims data and reporting.
- Attend safety and loss control meetings and collaborate on client presentations.
Position Requirements:
- Active Property & Casualty (P&C) License required.
- CIC, claims designation, or willingness to obtain preferred.
- 2+ years of commercial insurance and/or commercial claims experience (agency or carrier side).
- 3+ years of customer service experience.
- Knowledge of commercial insurance policies, coverage forms, and the claims process.
- Ability to analyze commercial claims, data, and reports to identify trends and issues.
- Maintain current knowledge of insurance products, regulations, and industry best practices.
- Build and maintain strong carrier relationships.
- Collaborative team player with the ability to work effectively across departments.
- Strong customer service, organization, and attention to detail.
- Excellent documentation, time management, and problem-solving skills.
Pay: $25.00 - $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Referral program
- Vision insurance
Application Question(s):
- Do you utilize Indeed messenger? If not, please list your email address.
- Please list 2-3 dates and time ranges that you could do an interview.
- Please explain your experience in commercial insurance or commercial claims.
Experience:
- Insurance : 2 years (Preferred)
License/Certification:
- Property & Casualty License (Preferred)
Work Location: In person
