Job Summary
The Quality Assurance Engineer is the organization's management representative appointed for all quality system issues, including ISO 9001-2015. The Quality Assurance Engineer is responsible for the effective implementation of the Quality Management System (OMS) for the organization. The Quality Assurance Engineer reports to the President of the organization.
Essential duties and responsibilities:
- Ensuring the processes needed for the QMS are established, implemented and maintained
- Reporting to top management on the performance of the QMS, and any needs for improvement
- Ensuring the promotion of awareness of customer requirements throughout the organization
- Maintain satisfaction as to quality through internal and external inspection relative to raw materials, finished items, purchased, production operations and processes
- Has responsibility to create, review, approve and remove all quality system related documents such as procedures, work instructions and forms
- Has the authority to qualify and disqualify suppliers, based on the latter's quality performance
- Responsible for proper implementation of policy with regards to control and monitoring of measuring devices; maintenance and control of calibration records, and scheduling of calibration to be performed
- Responsible for performing First Part/Article Inspection and approving or rejecting tooling
- Responsible for implementation and organization of all internal audits as per procedure
- Has the assigned responsibility and authority to implement and maintain documented procedures for inspection and testing activities in order to verify that specified requirements are met
- Responsible for processing material returns (supplier and customer) for nonconformities, initiate corrective and preventive action, implement these actions, and verify their effectiveness
- Address customer complaints, and resolve problems
- Verifies and/or prepares Certificate of Conformance and Certificate of Analysis for customers
- Responsible for implementation and organization of the Annual Management Review Meetings as per procedure
- Assist our R+D department with testing of supplier materials
- Indirectly supervises employees, and trains them in the interpretation of Quality Management System of the organization
Education & Experience:
- Education equivalent to four year college or technical school Or two to three years of experience and/or training specializing in quality control and manufacturing operations. Nine to 12 months experience to attain quality and quantity performance standard
Knowledge, Skills & Abilities:
- Synthesizes complex or diverse information; Collects and researches data; Uses experience to complement data; Designs work flows and structures
- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service
- Focuses on solving problems, not putting blame on others; Maintains confidentiality; Listens to others without interrupting; Remains open to other's ideas and tries new things
- Speaks clearly and persuasively in positive or negative situations; Listens to get clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
- Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information
- Ability to write reports, business correspondence and procedure manuals
- Ability to present information, and respond to questions from managers, customers and clients
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
#HP
Pay: $85,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you legally authorized to work in the United States without current or future sponsorship?
- Have you worked directly with customers to investigate and resolve quality issues or complaints?
- Have you conducted supplier audits or been responsible for supplier qualification?
- Have you performed or approved First Article/First Piece Inspections?
- Have you been responsible for maintaining or owning an ISO 9001 Quality Management System?
Work Location: In person
