Job Summary
Hunting Dearborn is seeking a self-motivated, detail-oriented Account Manager who provides sales results through mutually beneficial relationships and delivering on customer expectations, discovering and solidifying business opportunities, and coordinating activities related to delivery of services. Sets appropriate expectations for all stakeholders and meets internal quality guidelines while providing customer service to accounts. Develops, maintains, and enriches (internal and external) customer relationships, ensures work flows and deliverables are communicated, identifies and generates new opportunities for business and sales growth. Tasks required to produce results include prospecting, customer support, quoting, and business support.
At Dearborn, we innovate and collaborate with global technology leaders to make the world a better place, from undersea to outer space. A leader in manufacturing of highly advanced, precision machined, components, Hunting Dearborn machines specialty alloy products to blueprint, providing solutions to our global customer's toughest challenges in industries spanning aerospace and defense, space exploration, power generation, petroleum, nuclear, sub-surface, transportation, and a host of commercial industries, from our state-of-the-art facility. We provide a competitive benefits package, training, and development opportunities all while working for a stable employer.
Responsibilities
- Produce sales results as demonstrated through purchase orders and bookings.
- Engage in activities to drive results through prospecting, quoting, price negotiation, customer and business support.
- Identify products which match organizational capabilities and earn opportunities for new or current customer additions.
- Qualify prospects. Identify priority of quote requests and communicate clear expectations to customers and internal stakeholders to support this effort.
- Ensures clear understanding of customer needs, communicate with the internal stakeholders (purchasing, project management, quality, etc.) on job quotes/estimates, through consistent communication and coordination of direct sales activities.
- Develop & maintain positive partnerships with customers. Foster long-term relationships at all levels of Customers’ organization and with internal stakeholders in order to meet Total Customer Satisfaction objectives.
- Effectively translate and deliver technical information to internal and external non-technical audiences.
- Place accurate and detailed sales orders into the system in order to ensure timely and accurate order processing.
- Mentor new Customer Service Representatives (CSR) within department
- Manage assigned accounts (solo or in collaboration with team) as the Division primary point of contact
- Senior Account Manager (additional responsibilities):
- Mentor new Account Managers within department.
- Manage “key” or “strategic” anchor customers with a high level of discretionary decision making.
- Aid with high level customer negotiations such as Long-Term Agreements (LTA), Master Supplier Agreements (MSA), Purchase Agreements (PA), and Terms & Conditions of contracts (T&C).
Required Skills and Experience:
- 3+ years of Customer Service or Account Management
- Microsoft Office experience required
- Excellent communication and customer service skills
- Five years of relevant industry experience or combination experience and education highly preferred.
- Time management skills
- Detail oriented
- Self-Directed and effective problem solving skills
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, and sit depending on the work being completed.
Work Environment/Conditions
- Monday to Friday, day schedule, 8 or more hours per day.
- Pristine, climate-controlled facility, equipped with state-of-the-art machinery and equipment.
- Noise level in work environment is typically low to moderate.
- Exceptional company culture, diverse and interesting work, with the opportunity to build meaningful relationships.
- We take pride in being an excellent resource for the professional growth of our employees and providing a safe and supportive environment.
- On-site presence is required.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- 401k
- 401k Match
- Life Insurance
- Tuition Reimbursement
- Parental Leave
- Professional Development Assistance
- Employee Assistance Program
- On-site Fitness Center
- Company Sponsored Events
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All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
Candidates are required to be authorized to work in the United States. All employees must be able to comply with the company Drug and Alcohol Policy, which includes participation in Company random drug testing. Employment is subject to background checks appropriate to the position.
Qualifications Behaviors Preferred
· Innovative: Consistently introduces new ideas and demonstrates original thinking.
· Team Player: Works well as a member of a group.
· Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done right the first time.
Education Preferred
- Bachelor’s degree preferred.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Pay: $68,000.00 - $115,000.00 per year
Willingness to travel:
Work Location: In person
