Job Summary
Tacoverse Associates are the heartbeat of the guest experience. You bring our bold flavors to life by providing fast, friendly, and accurate service. From welcoming guests with energy to ensuring food is fresh, hot, and delivered with pride—you make it happen. This role supports all Front of House responsibilities including register, beverage/mocktail prep, salsa station, and dining room cleanliness, following The Tacoverse Standard at every step.
Key Duties & Responsibilities
Guest Experience & Hospitality
- Greet every guest with a sincere smile, eye contact, and enthusiastic attitude—delivering T.A.C.O. Hospitality:
o Take Initiative
o Acknowledge Guests
o Care Through Action
o Own the Outcome
- Take accurate orders with speed and clarity, suggestively sell featured items and combos.
- Resolve guest concerns immediately and escalate to a manager when needed.
Cash Handling & Register Operations
- Follow Tacoverse cash handling procedures precisely, including:
o Accurate drawer setup and closeout
o Change-counting and guest check validation
o Safe drops and over-ring notifications
- Notify manager of any register discrepancies or equipment issues.
